292 results found
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allow clients to pay their bill through their portal
Allow clients to pay for appointments through their client portal.
3 votes -
Phone or ipad locks
Please have the phone or ipad LOCK onto boulevard app when clients are checking in for their paperwork. Our office phones and ipads have other apps which can be confusing when clients are in midst of filling out paperwork if they accidentally move out of the Boulevard app. Other software do this by requiring staff user password to get out of the app once locked.
2 votes -
Language Translation Option
Clients should have the ability to translate the english versions of our forms, notes and online services/scheduling to their language. The language barrier is a major hurdle. This could not only benefit each boulevard user but could also benefit boulevard as a whole.
5 votes -
Set Online Staff Order
Have the flexibility to change the order in which staff are displayed when booking online. It currently defaults to highest price first, then alphabetically. Critical to have the flexibility to move staff up/down the list. In our case, staff are rewarded for performance by being listed first online. This is a pretty standard feature across all other booking software providers.
4 votes -
Enable option to use wallet balance for online purchases
Enable the option to use wallet balance(s) for online purchases, such as packages.
1 vote -
Mobile user experience
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
2 votes -
Ability for members to view vouchers remaining on account
Guest are very confused by it appearing that they will be charged the entire fee, when they have vouchers on their account. It would be nice if the verbiage was larger regarding vouchers and also if guest could view how many vouchers they have on their account when they log in.
2 votes -
membership clients seperate booking portal
Would love if our membership clients could have a separate booking option. Right now everyone can see booking for this next month. However I want our members to be able to book out for the next 6 months. I would love for them to login to their portal and see a separate booking link option that allows for 6 month book outs but on our website allow new clients/non membership clients to only book one month out.
1 vote -
Add auto Consultation to appointment on first time guests
Make all new first time clients add a consult with their first appointment
1 vote -
Instantaneous reward to referring client within the Referral Program
Option to grant reward earned by an existing client for referring a new client, to be applied immediately after new client completes their first appointment.
3 votes -
Give a percent discount with the referral program
It would be even more helpful on the referral program to offer percentage-based discount options (e.g. 10%, 15%, 20% off next visit/service)
It would also be helpful to mix discount types
-i.e. referrer gets 10% off, new patient gets $50 off.percentages work better with our pricing system and feels more generous for higher value services.
1 vote -
Give us ability to amend the way the memberships are alphabetized online or reoganize the online schedule.
Give us ability to amend the way the memberships are alphabetized online or reorganize the online schedule the way we can with our online service menu.
2 votes -
API for Client Gallery Images
Ability to use APIs to pull client images from their gallery for use in a custom app or other application.
1 vote -
test mode before a change is made
being able to see/test changes our team makes before they are officially live for customers. For example, if we change the order of some of the pages or change some of the copy, would we be able to test it internally before the changes appear on the customer side?
4 votes -
Pre-treatment time that does not block the providers schedule
I would love the ability to create pre-treatment time (e.g., numbing) that is part of the patient’s appointment but does not block the provider’s schedule.
For example:
A patient books Sculptra from 10:00–11:30.
From 10:00–10:30, the patient is numbing in the treatment room, but the injector is not needed yet.
The injector should remain available to see another patient until 10:30, when the injection portion begins.
Right now, if I build numbing into the service duration, the provider is blocked unnecessarily. If I split numbing into a separate service, patients can’t easily book both online in one step.3 votes -
Link walk-in client data
When walk-in clients check in on the iPad, it should automatically pull their info if they've been to the salon before. It shouldn't make them enter in their email or name every single time they walk in. We should also be able to determine what data we want from the customer. Maybe email isn't something we want.
1 vote -
membership agreement copy to client
When a new member joins, and they are prompted to sign their membership agreement, which SHOULD be a signature, not just an "I agree" button. The client should automatically be emailed a copy of the contract they just signed.
3 votes -
show ratings
Is there any way rating or reviews can be seen when clients book online
3 votes -
Deposit for Group Booking Only
Facial Lounge would like the ability to collect a deposit for services when booked as a group, but not when booked individually.
4 votes -
Client portal: show complete purchase history
Clients should be able to see a breakdown of their purchases in client portal
4 votes
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