Ability to charge an appointment cancellation fee without it counting towards 'Appointment Count' in Reports.
When using the default appointment cancellation flow, and cancelling an appointment, the appointment still counts in the total Appointment Count metric and commission is still earned for the service that was not performed, if the cancellation discount is not 100% or is charged as a dollar amount. This causes commission to be paid out, despite the provider assigned the appointment not performing the service, potentially losing the business money.
Jacqueline Algiers
shared this idea
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Ben Stevens
commented
I would love for every appointment to have a management only option to choose if commission is paid or not (Default to yes, but manager can change after checkout). This would help in these situations, as well as some other edge cases.
I agree that this should not count as an appointment or service client in reporting.