More visibility and flexibility when viewing and redeeming vouchers at checkout
Businesses want more visibility into the vouchers a client has available including expiration dates, qtys, etc and more flexibility to exchange voucher(s) for different service(s)
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Lovers Lane
commented
When redeeming a voucher it is ZEROING out the service for the service provider so her tips are being calculated on $0. We then need to manually calculate the tip amount to add back in when members checkout and tip a flat %% like 20%. SPs should be being tipped on the Member Price for the individual service that is part of the Membership voucher package.
So for a Refill where we sell 4x$30 vouchers for $108 vs $120 bought individually (10% discount incentive) they should be paid commission on the $27 ($30 less membership equivalent of 10%) and the tipping amount should be calculated on the $27 too.
Tipping and commission are connected to this problem as right now the SPs see ZERO commission for the service that has been paid for with a voucher and that seems quite wrong. I also need to now do a ton of manual work for payroll to ensure they are paid correctly for services paid for with member vouchers.
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Lovers Lane
commented
When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping
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James Bohan-Pitt
commented
We are launching a membership like this:
$108/month
4 lash refills per month
Any technician
10% off regular fill price
10% of products and all other services
40% of full sets
35% of full sets by Master Technician.
The problem right now is you work out commission at the PRODUCT level for Memberships, not the SERVICE level. I need each Service Provider to get paid for their service even if the client has purchased a members that renews vouchers each month.
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Jeremy Shieh
commented
After searching client for booking, the suggestions should include their vouchers as an option.
Also when checking out a client, all vouchers should be displayed regardless of which service is in use. This would give the staff a chance to correct the service and redeem the voucher without awkwardly having the client confront the staff stating "but I thought I prepaid this before."