Customers cannot understand the logic of why the price assigned to the service, based on voucher value, is what it is. They cannot make sense of it and the explanation is lengthy and only makes sense if you can see the internal dashboard.

It would be better for client experience to have the full service value show on client facing receipts and the value of the voucher show internally only.

I saw that packages can now be applied as a credit which is great but the vouchers really need to be taking out the cost of services before the employee split.

Also, we should be able to put a custom package together at checkout instead of having to pre-make every package. We customize packages for clients all the time. It could be like we pick which services we want them to have, have them pay and it puts a credit on their account for those services only, or a voucher for each service, but the voucher needs to take out cost of service when redeemed.

when we build packages that come with more than one service it should be understood that the value based on the package price should take into account the price setting for the service. for example, a package sold at $500 with 3 vouchers for $250 service A, and 1 voucher for a $30 service B, should not equal $83.33 for service A vouchers and $250 for the service B voucher like it does today.

Sometimes we need to add a voucher on the fly for various reasons - these should generate commission like all other vouchers to ensure our staff is paid.

We'd love to be able to set customizable rates for different vouchers. The two blanket options currently supported doesn't mesh well with what we want to set up

We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.

I agree. Wrong place. How about "Vouchers" or "packages." These are liabilities like Gift Certificates.

It messes up the Retail to Service Sales percentages and has it so I have to manually break it out each pay period to avoid paying retail commission on it. Can it not be it's own category? Or at least go into the service sales because it is a series of services purchased.

We offered a pre-opening sale for $75 monthly massages but the regular price is $85. Staff who provide these massages should still be able to get commission on the $85 value of the service (or at least have that option). Same thing for package voucher redemptions.

Ability to allow staff to receive commission on services performed even if a membership or voucher is used.

When redeeming a voucher it is ZEROING out the service for the service provider so her tips are being calculated on $0. We then need to manually calculate the tip amount to add back in when members checkout and tip a flat %% like 20%. SPs should be being tipped on the Member Price for the individual service that is part of the Membership voucher package.

So for a Refill where we sell 4x$30 vouchers for $108 vs $120 bought individually (10% discount incentive) they should be paid commission on the $27 ($30 less membership equivalent of 10%) and the tipping amount should be calculated on the $27 too.

Tipping and commission are connected to this problem as right now the SPs see ZERO commission for the service that has been paid for with a voucher and that seems quite wrong. I also need to now do a ton of manual work for payroll to ensure they are paid correctly for services paid for with member vouchers.

When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping

We are launching a membership like this:

$108/month

4 lash refills per month

Any technician

10% off regular fill price

10% of products and all other services

40% of full sets

35% of full sets by Master Technician.

The problem right now is you work out commission at the PRODUCT level for Memberships, not the SERVICE level. I need each Service Provider to get paid for their service even if the client has purchased a members that renews vouchers each month.