Online Booking - Make it clear card is for holding reservation
a lot of our online booking clients assume they have already paid for their services when booking online because they can add tip and input CC details. Many are confused because there is not a message saying that it is only holding the reservation for the appointment. Can there be a statement saying no charge is complete until day of service?
Rosemary Wilson
shared this idea
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Ben Stevens
commented
Just had a LONG checkout with a guest who was insistent that she was charged when booking the appointment. All I could do was wait patiently until she verified that the money never left her bank account. It is painful, and there is literally nothing I can do except stand and wait for them to see for themselves. Clarity on this for guests would be wonderful!
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Chery Taylor
commented
I can't even tell you how many almost arguments we've had and people pulling up their bank info looking back to see if they were charged, It is awkward and uncomfortably to everyone involved including other customers. Do you think these people rebook with us after having such a negative experience?
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Gina Nastasee
commented
Same. Unnecessary confusion for clients!