Actual price the client is paying today, shown on iPad on their side.
When a client leaves a deposit, and I go to check them out, it shows them the total amount of the service, and does not show that they also put down a deposit. It creates a lot of confusion at the desk because they think they are being charged full price, when they already paid a deposit.
The order total on the iPad will match what is shown on the dashboard, with a cleaner and easier to read layout.
To see these changes, please update your Duo app!
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Connie Principato
commented
This is crucial! people are visual and need this as a reminder and push to return. When clients return the business wins and so does Boulevard. Needs This!
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Jakeyla Reed
commented
The fact that its been over a year and this isnt fixed is mind blowing
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Margaret Haley
commented
1000% needs priority attention. We have to "promise" clients/patients "not to worry" that they are getting charged the amount that pops up on the screen. It is an embarrassing situation, especially if there are other guests nearby. Please, please fix this.
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Devon Ingber
commented
Definitely very confusing for patients when checking out, please fix!!
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Emma Culbertson
commented
This is very important and a critical issue to our business. Please fix immediately!
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Noel Jacinthe
commented
Provide a full breakdown of cost on Ipad while checkout. Have to explain the full total add the end after each client, that eats up time.
They should be able to see the credit/deposit that was applied and gratuity while we are making the adjustments
these ipad or a waste if the only for check-in and do forms
link the duo's to the computer if thats the case -
Reyes Martinez-Arraras
commented
100%!! It's very confusing
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Toby Ross
commented
This is an issue that affects our spa EVERY DAY.
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Gina Nastasee
commented
When clients are paying with cash or gift card, I have to basically read off their whole cart, then tell them the tax and the total. It would be great if it just shows up on the iPad so it's not so super awkward!
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Gina Nastasee
commented
Customers are only shown the item list om iPad at checkout. They should see the tax and total so I don't have to announce it to the whole waiting room before they charge their card.
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Penelope Espaillat
commented
When clients are checking out the DUO screen gives them a breakdown, but no total. Please add the total too.
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Kate Kuban
commented
This issue should be simple for the processor to correct. Truth be told, this would have been a deterrent to using Boulevard had the issue been disclosed from the start. The front staff relay a “ we promise you are only paying this amount” with every client. It's not important to you because your name isn't harmed by the implications of this message told to each and every client to justify how crooked it sounds, but ours ( the business) is. This needs attention.
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Heather J
commented
The majority of our clients always call this out at checkout.
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Emily Sauls
commented
YES! people are super confused when they see the full amount when they are only paying a small amount of that!
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Carol Bradley
commented
This has been a big issue at our practice! We often have totals ranging in the thousands, and many of our clients have prepaid services that are applied which means their card is only charged a fraction of the total value of the service. However, the iPad always shows total value...It gives people a heart attack lol
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Madelyn Griffin
commented
The total that pops up on the Ipad should only reflect the total that was charged to the card at that time. It is so hard having to explain this to every client that uses coupons and alle points.
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Brook Culbertson
commented
The client experience is the most important aspect to our business, this greatly affects the client check out experience and should be a priority to update.
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Easton Messick
commented
This is such a priority I have clients come around and see their accurate charges not the total before discount... 211 ppl have voted when will it become a priority?
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Summer Whitley
commented
Please give a clear break down of price as it confuses customers about what is being charged.
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Nick Stram
commented
Its quite obvious they don't care about these important problems with their system