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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7514 results found

  1. 4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  2. 4 votes

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    1 comment  ·  Admin →
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  3. When toggling back and forth between waitlist/calendar in order to fill up the schedule, or editing an appointment, the calendar returns to today which slows down the process significantly.

    7 votes

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  4. Allow for the service charge to be a % and not just a set dollar amount.

    9 votes

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  5. When a client sends gift card to the wrong email, have the ability to correct it on our own without contacting help chat.

    2 votes

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  6. Include a booking source reporting attribute in the appointment service records report to help businesses identify whether the appointment was self or staff-booked

    12 votes

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    1 comment  ·  Admin →
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  7. Ability to add/adjust gender on a client profile for marketing purposes (ability to filter under the Clients tab)

    Glosslab runs campaigns specific to the client's gender and would be useful to have to target the correct clients.

    13 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.

    Workarounds:

    1. Making a Product called Cancellation Fee (will mess up their reporting)
    2. Not sending a receipt at the time of charge (higher possible chargebacks from client)
    3. Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
    18 votes

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  9. 41 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  10. This account is asking that we have automation on discounts when a member is purchasing retail items.

    7 votes

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    1 comment  ·  Admin →
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  11. We would prefer to stream music from our iPad, but unfortunately every time we open the reception app for customer sign-in the audio cuts out.

    3 votes

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  12. We would like a widget for the mobile app on our phones to see our day at a glance

    6 votes

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  13. 1 vote

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  14. 4 votes

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  15. It would be great to be able to sort all clients by tag for marketing and other purposes as well. A cumbersome work-around is looking them all up one by one.

    4 votes

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  16. To help businesses avoid making mistakes of booking or checking out wrong clients.

    4 votes

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  17. I would like for "Default Value" to be an item that can be added to custom reports.

    1 vote

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    0 comments  ·  Admin →
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  18. 5 votes

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  19. Would be a great way to get clients to book in advanced, which helps the business forecast and keep staff engaged.

    1 vote

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    Waitlisted  ·  1 comment  ·  Admin →
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  20. Request to have a button when changing the expiration date to apply the change it to all member benefits so we dont have to do them one at a time. It takes FOREVER if the person has 40+ on their account.

    2 votes

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