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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6975 results found

  1. Full analytics reporting on Memberships

    5 votes
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  2. Reports on Messages such as # sent/received day by day or date range and by operator

    Would be fantastic to see data on when messages are received or sent, how many, and by which operators. Also would be good to know data such as how many of the automated appt confirmation messages are going out, coming back, average response time, how many did not respond at all.

    4 votes
    1 comment  ·  Admin →
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  3. Group bookings to have the same/similar workflow on frontend vs backend

    1 vote
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  4. Contact center option to auto-archive messages that are older than a period of time.

    1 vote
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  5. Scan Inventory In and Out

    Would love to be able to use the barcode scanner to "scan in" and "scan out" inventory. So as you scan an item it adds to the number received.

    25 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  6. Refund Explanation in Refund Beta Reports

    When performing a refund you are required to choose a refund explanation, however this is only visible on the refund order. This should be a optional column added to the Payments and Refunds Beta report so that you could filter, sort or count how many refunds you have for "customer service" vs "defective product"

    8 votes
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  7. Beta Report for comprehensive payroll purposes

    Rows are service provider

    Columns wanted:
    Total hours worked (total for range)
    Hours subject of overtime (set for your jurisdiction

    Regular hours without overtime hours

    % utilized

    Service sales

    Service clawbacks

    Voucher or membership totals

    Product sales

    Product clawbacks

    Tip commission

    Net sales

    Total discounts

    KPI columns:

    Average appointment duration

    Average time +/- clock in from scheduled shift start

    Average time +/- clock out from schedule shift end

    MoM, QtroQtr, YoY growth for service sales, product sales, net sales

    4 votes
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  8. When booking an appointment, temporarily place a "Currently Booking" hold

    Until the other sessions for that time slot to avoid accidental concurrent booking for the same time slot.

    In busy settings where there are multiple operators booking appointments, this would cut down on having to call clients and apologize that the appointment was unfortunately booked by another user despite 30 seconds ago letting them know the appointment was already made.

    31 votes
    5 comments  ·  Admin →
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  9. running the mouse on the screen for times between appointments doesn't show available times..

    if i run the mouse over an existing appointment that has an availvale time during clients processing.. it will not show the times when running the mouse over the slot that is available. it only shows the time for the existing appoutnment..

    would be nice if we didnt have to run the mouse to the far left of the screen to get the time.

    2 votes
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  10. Option to default staff who do not have profile images to show up as either a default image/logo or their initials

    For instances on client web interface, Duo tip screen, and dashboard web interface.

    2 votes
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  11. Month-over-month sales comparison report

    8 votes
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  12. Show indicator on Calendar view of appointments just like Front Desk view such as "(4m late)" in red indicator on appt block

    This would allow for staff to be more cognizant of potential issues that would require intervention.

    3 votes
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  13. Time & Criteria based counter for clients appointments

    It would make logistics and workflow a lot easier for services like ours that is time dependent, based on the last time that a client came in for a particular service. For example, if a client came in for a new set on the 1st of the month, but then he/she tried to book a two-week service at the 18-22 days after, the system would not allow them, as it has actually been closer to three weeks after their last session. Another rule-based booking criteria would be if there were a client that is new to the salon, but they…

    1 vote
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  14. Gift card balance look-up

    It would be nice to have an easy way to look up the balance of a gift card.

    12 votes
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  15. view number of recipients the marketing emails will go to before being sent out

    1 vote
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  16. PG setting Purchase Orders should be viewed without "location manager" on

    1 vote
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  17. Manage Schedule PG setting not have the ability to view staff profile

    1 vote
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  18. Be able to move resource rooms next to specific staff members

    1 vote
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  19. Annual Set up Fee added to Membership functionality

    4 votes
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  20. Separate Employees from Staff Roles

    It would be awesome to have the employee separate from staff roles. This way one employee can be scheduled for multiple roles. For example: Hairstylist who also does esthetics. Can be listed as one employee in gear tab, but can be listed in two roles (Stylist and esthetician) in the location tab. You can then schedule each role independently, but performance reports, logins, payroll, etc... are all for the individual employee so they can see each role on their schedule, and payroll doesn't need to be manually combined as it does with multiple employees.

    4 votes
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