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6278 results found

  1. Add order # to BETA reports "Discounts & Offers"

    The Discounts and Offers BETA report is important to give us the data we need to report on total revenue a discount/offer code brings to the business and when it was used. The Detailed Line Item report gets us most of the way there but the offers are listed as "Offer-based Discount" and not the offer code/name instead.

    The Discounts and Offers report does not allow us to drill down or easily see what order/client/staff it is tied to.

    3 votes
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  2. Gratuity automatically applied at checkout

    Automatically add 18% gratituty when booking online. Customers have the option of increasing gratituty after their appt

    2 votes
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  3. Discounted Gift Card Report

    Includes:

    • Discount Amount or Percentage
    • Gift Card Purchase Amount
    • Discount of the Gift Card Purchase
    • Transaction made

    For example: $25 gift card purchase amount, with a 20% off discount. Used the gift card to purchase a tumbler (retail price is $22.99), including $1.93 in tax which comes out to $24.92. They made a profit of $18.07.

    8 votes
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  4. Pricing on confirmation emails - "Starting at"

    1 vote
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  5. Notifications when all bookings are being made not just specific to a stylist

    1 vote
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  6. Vouchers - Set expiration date after cancellation

    Business would like to be able to set an expiration date for any remaining vouchers when a client cancels their membership.

    10 votes
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  7. See active time

    When Active column is disabled, we aren't able to see the start and end time for appointments. It would be really helpful if we didn't need the active column to see this information in Front Desk view

    5 votes
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  8. Open Drawer

    1 vote
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  9. Filters for Calendar view such as "show new clients" "show unconfirmed appts" "show unrequested appts"...

    ..."show appointments booked more than [custom] hours ago" "show appts with no phone number" "show appts with no email" "show appts that have not prepaid" "show appts that have future booking" "show appts that were booked by [staff member]"

    Super useful for managers to be aware of things and not manually sift through visual data.

    More advanced filters that would require limited about of machine learning would be:
    "show appts with no show likeliness w/ [reason]" [reason]:no showed before; usually confirms
    "show appts that should be booked at a different time in order to optimize revenue generation w/ [reason]" [reason]:…

    8 votes
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  10. Keep "send" icon visible for messages when collapsing a checkout window

    Front desk is constantly multitasking and the ability to collapse the checkout to send out a message would be very helpful for them. Currently the checkout bar blocks this ability.

    2 votes
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  11. Adding the service to the front desk tab

    2 votes
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  12. Display notes entered by client for e-gift card purchases

    When the purchasing client leaves a note for their friend/family in the "Include a message (optional)" section, this information is not added to the emailed gift card code

    5 votes
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  13. Allow others to clock in via other people already logged in.

    It seems like a pain that each person has to login/out to clock in/out. Messes with the flow of work. They should still have to enter their password to avoid messing with each others time clock. :)

    1 vote
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  14. Would be great if Messages and Online Booking notifications also made a sound on desktop similar to help chat notifications

    A pleasant chime would help receptionists know they have something to do :)

    15 votes
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  15. Ability to purchase a membership and apply the voucher to the service within the same order

    From one order, would like the ability to purchase a membership and redeem the voucher for the completed service.

    13 votes
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  16. Notification for client arrival at front desk

    When a client checks in via reception app, it notifies front desk (in addition to staff), that a client has arrived for their appointment.

    8 votes
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  17. Revenue Per Hour Report

    A report that can show the dollars made per hour. They are looking for it to show the busiest/most lucrative time of day without having to view from the calendar view. Or a report that would separated per service provider to see if on average, their mornings vs evenings are busier.

    10 votes
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  18. Alert staff for all cancellations

    Currently, staff only receive a notification if the client self-cancels, but it would be more helpful for them to get a notification for any/all cancellations so the front desk doesn't have to remember to track them down and let them know.

    5 votes
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  19. Notifications

    I think it would be nice if the arrival notification also included service details along with the name and time.

    6 votes
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  20. Promo codes for online gift card sales

    We do a large yearly sale that includes a discount on gift cards (15% off the cost of a gift card, but with the full amount)

    22 votes
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