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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6946 results found

  1. Ability to edit closed orders

    Sometimes mistakes are made during the checkout process. It would help if we were able to edit closed orders. Example: We scheduled a same day client for a future day, closed out the order and are unable to remove her from the calendar for that future day.

    59 votes
    Waitlisted  ·  7 comments  ·  Admin →
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  2. Communication between staff.

    A great tool would be a internal communication platform. Where staff can leave notes from the day or shift reports

    25 votes
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  3. Assigned registers

    2 votes
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  4. allow staff on calendar who do not have to "perform services" toggled on

    2 votes
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  5. Ability to create internal notification banner on calendar page for STAFF

    1 vote
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  6. A time tracker for when clients go into appointments and check out.

    when you move a client to active it would be nice to have a time stamp to ensure the client is receiving their full appt time.

    13 votes
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  7. Monthly Newsletter

    2 votes
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  8. Ability to change/rearrange the items of Appointment Preference on the booking widget

    It could be more clear for our guests if we had control over the naming and arrangement of items on the Appointment Preference list. For instance, to sell our products, guests must first select either Individual or Group booking to then see a list of our available products. It's common that they mistakenly think we don't sell products online because they never get past the Appointment Preferences page, thinking that they're looking for something that they assume is categorically different. However, if we were able to change the labeling of these items and/or add categories to the Appointment Preferences list,…

    2 votes
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  9. Keyboard flow for booking appointments

    When using the "new appointment" tool from the calendar page it would be very nice to have a keyboard only flow available. As it is now, I can type a client name, then use the arrows to choose their name, then tab to accept it. Then mouse to the services and click in the blank. Then type a service name, then mouse to click on the service name to select it. Then mouse to click on next service, and repeat.

    It would be great to have a flow where I can pick the name, service, provider, etc... by just tabbing…

    2 votes
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  10. "Fuzzier" search for services when booking an appointment

    If I am searching for a client I can type jody smyth and get results for "Jodi Smith". Or I can search jo sm and get the same results. This is super hepful.

    When I am searching to book an appointment I have to type the exact match for a service. It would be great to have something a little more forgiving

    2 votes
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  11. Appointments coming through as request

    1 vote
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  12. Do not prompt for client confirmation when changing room/resource

    When you are editing resource/room assignments, it would be great to just drag and drop without a confirmation message request to client. I understand the need to send edit on STAFF, but not on room assignment.

    7 votes
    1 comment  ·  Admin →
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  13. Ability to add a recipient in a gift card

    1 vote
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  14. Mandatory pop up note after each client appointment for service provider

    Mandatory for service providers to write in what they did for the client of their appointment so we have recorded progress or in a big salon with multiple service providers, it would decrease miscommunication and expectations when subsituting for someone with their client while it will start training people to be better communicators and attentiveness of clients

    1 vote
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  15. When charging card on file (for no shows especially), the card selection should default to the one the client used to make the current appt

    Also the card selection should specify which one was selected for the appt as well.

    At current I am sure that we may be charging the non-preferential card sometimes. If the client is a no-show we must charge them, but in the case that it isn't the correct card we may be non intentionally charging cards that could cause the clients bank issues.

    3 votes
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  16. Modify length of completed service to allow online booking.

    Today I had a haircut booked for 1hr15min and it only took 45min to finish the whole service but after the booking was paid for and done I couldn't shorten the time of the completed booking. I want to allow for online bookers looking for last minute availability to be able to take the time thats shaded out by the closed booking. I can manually click and drag to create a booking in that space but if it was someone wanted to book without calling they couldn't.

    8 votes
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  17. Gift Card Source In Reporting

    5 votes
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  18. change 'add $$' add to cart verbiage in booking widget

    1 vote
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  19. Remaining Vouchers on Account

    Hello,

    It would be extremely helpful to both us and our clients that self book if they had the ability to check the account associated with their email to see what vouchers they had left to redeem and click through to book those items.

    On the Dashboard side through the Clients tab, it would be nice to be able to pull up a client and easily see what vouchers they have remaining as well.

    Avery

    10 votes
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  20. Should be able to see if there's a payment method on file for clients when making an appointment

    I wish there was an icon on a client's profile to indicate that there's a payment method on file when making an appointment on the mobile app

    17 votes
    2 comments  ·  Admin →
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