We are newer to boulevard and it surprises me that with how many comments and how much of an issue it's causing this is not adressed or resolved still. With the comment that "Julia Egan" made about how it gives you a warning when you are double booking a resource in the "professional app" - why is this not the same on the desktop version - as we know that most booking is being done at the computer right? They should be the same, if anything fix the issue on the desktop side of the software before the app. Very frusterating.

Update Proposal: Prevent Double-Booking of Resources in the Booking System

Overview:
To improve scheduling accuracy and avoid conflicts, the booking system should be updated to prevent the double-booking of resources. This includes both physical spaces (e.g., rooms, vehicles) and shared equipment (e.g., facial machines, pedi bowls, hair stations).

Problem Statement:
Currently, the system allows multiple appointments to be booked using the same resource at the same time. This can lead to operational inefficiencies, conflicts in scheduling, and a poor user experience.

Proposed Solution:
Implement a conflict detection mechanism within the booking system that checks for existing appointments involving the selected resource before confirming a new booking.

It appears that this software really needs this pop up alert added. If some of these ideas are from 8/19, we're guessing this is probably not at the top of the list. This causes many issues with providers being double booked. Should be addressed asap

That will avoid double booking. We have a couple providers that do hair laser & we are constantly double booking them. A pop up indicator would certainly correct this issue.

There should be an alert that pops up when staff is trying to book a laser or device that is already in use

Need an alert if an appointment is selected that would double book a resource

I cannot figure out why the app is different than the dashboard for this. They should be identical!

On the phone app we can not see resources(which should be added), and in addition to it not always blocking out REQUIRED resources (which needs to be fixed), there should be a prompt that if you are overlapping a resource, it should ask if you are sure if you want to book it still.

In an office where multiple providers are using the same device, it would be beneficial for the system to flag that a device is not available should scheduling try to book it with another provider at the same time.

If they cannot monetize it, it won’t get fixed

It should at least ask you to confirm that you want to double book, ESP with resources. We don't seem to have issues with staff, but resources keep getting doubled booked without us knowing and its causing a lot of issues.

A pop up NEEDs to show up while trying to book an appointment if a resource is already in use, not just small next to appointment. You should NOT be able to book when a resource is in use, or at the very least a pop up should CONFIRM that you want to double book a resource

When booking a service in person that requires a resource like a device or room it should alert the staff member that a resource is already in use and can’t be double booked if another appointment for the same service is booked for the same date and time. Online bookings doesn’t allow for double resource bookings, so why can’t Boulevard show an alert when booked in person.

“View Times” or “Best Times” isn’t always the best option for booking. Selected time on the calendar is usually the best option for in person.

Need an alert when using the Select Time on Calendar option if the resource is already in use. View time is not always the most convenient option and time is selected on calendar and need to see if the required resource is already taken without double booking.

The system should alert the front desk when an appointment is being double booked. In fact, it should not allow this at all. Some people will book recurring appointments and your system will just book anything whether there is an appointment in the time slot or not. There is no warning and it creates problems. There has to be a way to prevent this.

Scheduling, no matter if online or in person should only have access to pull from the resources available and not allow over booking of equiptment. View times can be used for new appointments but that option is not available when rescheduling and this leaves too much room for error in double booking resources,

When booking out a client for the year, we can repeat the appointment for number of weeks at a particular time , but it would be nice if there could be an alert that pops up if there is a scheduling conflict with another appointment that had already been scheduled.

Myodetox (strategic prospect) would also like this.

depending on how we book, it is easy to accidentally over book a resource. The site should have a pop up that lets you know the resource is already in use at that time before allowing you to book it. Also, if you select choose time on calendar, it will book a room resource but sometimes it will just overlap a room already being used even though there are free rooms open.

This is such a needed feature. We are constantly having to reschedule clients because they booked their appointment online and the system is letting them double book a resource.