Allowing the email entry to be bypassed by the client or even a staff member on the duo check in app would help reduce slow-down and congestion at the desk. Most clients would prefer sms notification be the priority form of notification over email.

We need to add a note when they get their confirmation email with services that prices are subject to change or that prices are start at prices. Example- Color correction starts at $250 but when they come in it turns out its going to be $350 they try to hold us to the email even though our policy clearly says starts at we would like to add something to the email reminding them of that. OR just confirm their services but remove prices.

To remind them of cancellation policy, that theres parking in the rear, and to arrive 15 minutes before their appointment. Honestly to customize the reminder to whatever we see fit.

Be able to have a text sent to clients day before appointment as well as day of the appointment about an hour before.

We have a bulleted list of items that we need to include in our appointment confirmation email, but the body of the email displays it as a run-on paragraph - very hard to read for clients!

The customized reminder delivery times still limits to 2 reminders total. Our patients require more reminders since they often prebook their appointments out months in advanced.

We have a 48 hour cancellation or reschedule fee so with clients being reminded about their appointments inside of that window it has caused hassles

PLEASE can we get access to customize our own emails here for client notification emails? Needs to sound like our brand.

We should be able to customize the amount of time before a booking for SMS and email reminders. 48 hours, the current setting, is too far in advance

It would be a great feature to be able to add the info and brand elements that we prefer to use for our automated confirmation messages

We would appreciate being able to customize the language, timing, and layout of the reminder emails and texts. We call our clients 2 days out before their appointment, so getting an email and text all on the same day is a little overboard and redundant. We would much prefer to beable to set when these go out ourselves. Like: email 7 days out, text 3 days out, then we can call 2 days out. We can't call they day before because at that point it's already far too close to our 24-hr deadline for appointment changes and cancellations.

Hello, is there a way to change when clients receive their reminder text/emails? Clients are not getting them 48 hours in advance and our cancelation policy is 48 hours. We would like to change the reminder to 3 days before

We need to be able to change the automated text confirmations.

It would be great if we could customzie our system generated text reminders that go to guests. For example, with our check in procedures for COVID.

On both emailed receipts and confirmations, the biz logo is displayed to the left of the page. This biz is looking to have the ability to customize its location or center it to the middle as opposed to where it is now.

I've had issues with clients forgetting about the appointment with a 2 day prior reminder

Would love to be able to bold or change the size of text in customized section of confirmation emails.

To send text reminders to clients as well as multiple reminders for them to confirm their appointment.
If they confirm over email, we would like to have a text reminder sent as well day before or week before if it is far in advance. Clients often confirm appointments and forget date/time or get it wrong. This is crucial to our workplace and how it functions.

Allow capability of editing Text confirmation Verbiage to allow specific details to be communicated

Option to customize colors, layout, copy and style of the email confirmation sent to clients. Ideally, would like to remove the black rectangle at the top of the email