7199 results found
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Link client appointment if appointment already exists on that day on mobile
If a service provider creates an appointment for a client on their phone and that client has an existing appointment that day, the mobile app won't link the two like the dashboard does.
13 votes -
Split screens or message pop-outs
Would be really convenient to be able to see the calendar view while messaging a client with an existing conversation, as it seems the pop up/minimize feature is so far for new messages only. Either that, or being able to split the screen or create some kind of tab option.
13 votes -
Make all reports "Live" with up to date data
When running reports at the end of the day or week to track items, it is frustrating to have to wait for a "few hours" until the reports are updated
13 votes -
Formula Section (high priority)😉
I think you need to create a formula section. Yes we can add them in notes, but a more efficient way would to have the right section for the right information. Formula's are one of the most important part of our jobs. There should be a time/date stamp and the ability to edit. It would also be nice if it would show up when you you click on clients name from calendar. This way stylist would know if they had a previous formula. The more info we can have the better.
13 votes -
Help Chat shouldn't auto popup over everything.
Sometimes I will do a helpchat on one computer and then I don't know that someone is trying to checkout someone on the other computer. They keep getting interrupted by the helpchat popup.
How about just a minimized slider on the right side that shows an animated exclamation point or something like that. So you know there is a new message but it isn't constantly popping up and blocking everything.
13 votes -
Adding clients to the wait list
When booking clients on the wait list, there should be a way to add a client to mulitple dates rather than just one and having to go back in and add them again to the other date they asked for. For example add 'Jane Doe to the wait list for the date between 3/1 and 3/10' rather than having to go in and add her 10 times.
13 votes -
Appointment Type
It would be great to appointment types. New Non-Requests (NN), Repeat Requests (RR) and New Requests (NR). It helps greatly to know these stats for employee growth. What percent of their clients are repeat clients, what percent were their clients recommending them (NR) and how many were New Non Request, clients the salon gave to the stylist or colorist (NN). Way more important than Tags to us.
13 votes -
A time tracker for when clients go into appointments and check out.
when you move a client to active it would be nice to have a time stamp to ensure the client is receiving their full appt time.
13 votes -
Require guest email and be able to tie to existing client profiles
When an existing client is booked in a group appointment as a guest it would be great if an email was required that could then acknowledge they're already a client instead of creating a blank, second profile
13 votes -
13 votes
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Bring back editing staff requested
Used to be able to open closed orders and change if a service provider was requested or not. Would like that function back
Example: Provider added services to an appointment and he was marked as requested for those services when he shouldn't have been. Wasn't corrected at checkout and now there's no way to go back and edit the requests which is throws reporting
13 votes -
ability to have automated post treatment instructions sent at the time of checkout so paients can review them after they leave.
This feature allows patients to automatically receive personalized post-treatment instructions immediately after they complete their checkout. Instead of relying on verbal reminders or paper handouts (which can be misplaced or forgotten), the system sends clear, standardized, and customizable aftercare instructions directly to the patient’s email or via text. This ensures they have easy access to care information once they leave the spa.
How It Works
Checkout Trigger
At the time of checkout, the front desk or provider selects the treatment(s) performed from a drop-down menu (e.g., Botox, Morpheus8, Laser Hair Removal, HydraFacial).
Each treatment is already linked to a pre-built…
12 votes -
Offer the ability for salons to send clients an invoice and click to pay link via text and/or email
We have clients who would like to pay ahead for future appointments who have requested to be invoiced.
Other clients need to be invoiced for missed appointments.
Some elderly clients come in and would like a link to pay sent to their adult child that manages their funds... and teens who come in who have parents that pay for them would like the same option.12 votes -
Show all reschedules in appointment history
Rescheduled appointments need to be recorded and displayed in appointment history. Not just cancellations. If a client reschedules 10 times, it doesn't show anything. This is very pertinent information. From a booking standpoint, a reschedule is still a cancellation of that time slot.
12 votes -
Dont save same credit card multiple times
The system should alert if the card being scanned is already on file. Sometimes client will have the same credit card saved multiple times on their profile.
12 votes -
Appointment History Tracking Log
We need to be able to see the movement history of appointments. Original booking date & who booked it as well as any dates it was rescheduled/moved and who moved or rescheduled the appointment.
12 votes -
Automated Campaign Audience Filters - Reminder to Book
When setting up an automated Reminder to Book campaign, we want to be able to filter the types of clients that the message is sent to - not just to all clients in our system. We have Botox clients that need to schedule 3-4 months out, compared to laser hair removal clients who need to come every 6-8 weeks or aesthetic clients who need to come in once a month. This feature is unusable if we are not able to target specific groups of clients.
12 votes -
Message clients from the Professional App
We also need to be able to text our clients via the app as well. We keep everything in house and so in order to message thru boulevard we have to log into a browser, sign in, and then text via a tiny screen.
12 votes -
12 votes
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Set forms to expire. For example, a medical history form should be updated at minimum once a year.
Allow forms to have an expiration. For example, a medical history form should be updated at minimum once a year.
12 votes
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