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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7195 results found

  1. Under patient profiles as well as at checkout with any previously purchased products show the providers name who sold the product the previous time.

    Also under suggested products show the provider who suggested the product to the patient, so we know who to give commission credit to.

    4 votes

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  2. Please add "preferred pharmacy" to patient general info

    4 votes

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  3. Our accountant has raised some concerns regarding the way we input products into inventory, specifically when it comes to adjusting the unit cost for the price at which items were actually purchased.

    For example, we sometimes purchase neurotoxin at a discounted price during sales, or on occasion, we receive it for free. However, when inputting this into the product inventory, the unit cost is automatically set to a general price, which doesn’t reflect the actual discounted or zero cost we've paid. As a result, our accountant is concerned that it appears we have a lot more inventory on hand than…

    4 votes

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  4. Make it possible to customize rearranging the order or the Service Modifiers and Add-On Services widgets under Service options.

    4 votes

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  5. Instead of doing the payout for deposit before confirming the drawer count, the deposit feature should be included on the count drawer screen. I'd like to count all the money in the drawer including the incoming cash for the day and then have a button that says payout deposit where i can put the difference of what i took in the day and what i started with and THEN confirm drawer, so that the new drawer starts with the amount we keep in the drawer at all times. This will make it so we do not need to count the…

    4 votes

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  6. have a text/email notifying the client when they are due for appointment ie- 3 month Tox appointment

    4 votes

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  7. Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member

    4 votes

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  8. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    4 votes

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  9. Language choice when booking with auto translate. Ask client when checking in w/ phone number what language is preferred, assign an automatic tag or rule to distinguish client's language spoken/understood and automate translation of forms and documents in the chosen language

    4 votes

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  10. I want to be able to rearrange services on the calendar and NOT have to change the specific times in the edit screen to flip flop service times - please allow for some feature when dragging appointments on the calendar where you can switch which service is first and easily move it around on the calendar screen. Please and thank you.

    4 votes

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  11. I wanted to share some feedback regarding the timing of review requests in the system. Currently, these requests are sent based on the scheduled appointment end time (described as checkout time in the support center), regardless of whether the client actually completed their appointment. This can result in review requests being sent to clients who didn’t show up.

    It would be much more effective if the timeline for sending review requests was triggered by the actual checkout action for completed appointments. This would ensure that requests are only sent to clients who showed up for their visit. Ideally, we’d like…

    4 votes

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  12. When patient treatment records are printed, there is no patient identifier on each page. This is crucial for us and would be extremely useful.

    4 votes

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  13. REVIEW REQUESTS SENDING TO CLIENTS WHO ARE CHARGED FOR LATE CANCEL OR NO SHOW

    4 votes

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  14. We would like the ability to utilize an email from a custom domain for email communications other than the "@marketing.blvd.me" domain.

    4 votes

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  15. Currently, Boulevard doesn't have a built-in feature to suggest upgrades or add-ons specifically at check-in. However, this is a missed opportunity. The system already suggests add ons when the client is booking an appointment online. So when the client checks in, the system should be able to ask the client if she would like to add any add on services associated with her appt since these are already in the system. This is another opportunity to upsell and generate higher ticket revenue. Please add this right away. Not all clients book online, some call or walk in. This will help…

    4 votes

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  16. Need to be able to identify when a provide is only available for virtual appointments

    4 votes

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  17. we currently have to manually move account credit between two guests who want to pay seperately but booked together. there is no easy way to transfer their deposit and we must manually do it on our end, hit refresh multiple times and do a lot math

    4 votes

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  18. If you create a client from the checkout window and do not click "Save Client" before processing the payment the system does not save the client (Even if you click "Save Client" on the following screen (Where you can print a receipt)).

    This can leave an order without a client even when you intended to add a client and in fact clicked "Save Client"

    Being able to add a client to an order that doesn't have a client assigned would fix this issue. Making a permission level for this would prevent fraudulently assigning clients for loyalty purposes.

    4 votes

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  19. We would really like to be able to filter messages by read and unread

    4 votes

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  20. Add the ability for businesses to set their preferred default state (checked/unchecked) for the "Resend Confirmation" checkbox when appointment types are changed after patient check-in. Currently, the checkbox defaults to checked and must be manually unchecked each time, which can be time-consuming for staff who frequently need to modify appointment types. This enhancement would improve workflow efficiency by allowing businesses to customize the default behavior according to their specific needs.

    4 votes

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