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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7117 results found

  1. Need the option for early membership termination fee similar to the late cancel fee option.

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. Blushington would like this button to be at the top of the page, as they feel that clients are missing this critical final step in the online booking process because they have to scroll down to complete booking.

    1 vote

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  3. It would be so helpful to be able to be able to open up an order from the detailed line item summary!!!

    2 votes

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  4. It would be so helpful to be able to be able to open up an order from the detailed line item summary!!!

    1 vote

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  5. Offer availability to include more tabs under Client Profile Tab>Notes section. Specifically a tab for ID/Insurance Info, Vital Signs, etc.

    4 votes

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  6. Providers get notified when clients book, but not when they just reschedule their appointment. It'd be helpful to get a notification.

    67 votes

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  7. Some stylists don't charge over Boulevard, so if there was a way to close out a clients appointment so it grays out so we know its been paid and taken care of instead of it staying the same color.

    2 votes

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  8. Jeffrey LaMorte would like the timeout controls to be different for the dashboard and for the app.

    1 vote

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  9. Need to be able to delete client/patient chart forms - sometimes duplicate forms are started or started in error and then it isn't possible to delete the unneeded form/chart.

    19 votes

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  10. Option to turn off and on the price in any form of text or email confirmation. We sell things in singles and multiples and patients are getting confused if they typically purchase more than on on why the price is higher than the text said it is.

    1 vote

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  11. Allow an option for providers to see their own ratings without having to give them permission to other admin privileges. Also allow providers to see their own so they can reply to them, without them seeing rating that aren't theirs. It would be nice if the specific provider could receive notifications when they got these reviews as well!

    3 votes

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  12. Support a device like this https://www.magtek.com/product/idynamo-5 USB-C credit card reader that works with the DUO App on an iPAD. We follow all of the best practices such as keeping the iPAD on all of the time, firmware updates to the DUO, and DUO app updates. We still have issues time to time with the BlueTooth card reader and creates a very bad customer check out experience. Thank you.

    1 vote

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  13. Ability to create an add-on service that is not bookable until a set future date. This will allow time to market to clients before it goes live, and allow them to "book in advance".

    4 votes

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  14. We use a treatment record with before and after photos at each appointment. It would be helpful to go in and rename the treatment record (ex: Filler and Skin Boosters, or Neurotoxin). When comparing photos in the gallery, I can only go by the date of service, not a description of the service a client received that date.

    6 votes

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  15. As a front desk agent I should be able to create time blocks for my service providers. It shouldn’t be something special to just management. I need to be able to schedule their breaks and lunches. And also let my other front desk know not to touch an area!!

    3 votes

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  16. Please add a first-time client email to the automated campaigns. I would like the ability to automate sending a welcome email. I want to let them know about our other services and ask for their feedback.

    7 votes

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  17. Create an option to still apply vouchers when canceling appointments for businesses who have cancellation policies

    1 vote

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  18. Create a Products tab Just like how Boulevard has a Services tab under each staff member under the Manage section. This would allow custom settings of commissions based on products or categories of products. It's such a chore to manually calculate commissions for certain employees after switching to BLVD.

    136 votes

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  19. I've noticed when you try to rebook a client from their service history, their service provider (stylist/colorist) disappears from the calendar. It would make the most sense that the client's stylist/colorist's schedule would be the only one to appear or at the very least remain visible on the calendar. When this happens, I'm then having to manually pull the stylist name and schedule up in order to book the client.

    1 vote

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  20. Sometimes clients will text photos for us to share with our stylists/colorists but we are unable to then share these photos via outgoing texts. This seems like a simple fix that would benefit communication.

    7 votes

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