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  1. when a customer does not show up is there a way to mark the appointment that the patient did not show up? or have the system automatically identify that appointment as a no show and charge them

    3 votes
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  2. Currently, the only way to block off for a holiday is to put individual blocks or change availability for staff individually. This is very time consuming for a large salon. Would be great if we could set the holidays for the year under management. Thanks!

    180 votes
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  3. Would love to be able to see any ratings that a client has previously left in their profile somewhere. When doing follow ups, I like to see if they already submitted feedback and it would be helpful to just look at their profile without having to separately check the ratings under the Manage section

    16 votes
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  4. When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.

    2 votes
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  5. Often time we are on the calendar page supervising the schedule. For a swift and quick random walk in or forgot to also purchase can just stay on the calendar page and have a button to check out a random purchase that didnt have an appointment.

    3 votes
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  6. Either Allow Add-On Services to be Grouped under Custom Labels and min/max option per category, and/ or Allow Custom Pricing for Modifiers based on the stylist selected.

    2 votes
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  7. 1 vote
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  8. Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.

    2 votes
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  9. This would be instrumental in helping businesses that have staff all over the place work together alongside Blvd in-house support. I'm thinking that the Blvd helpchat (bot or person) can communicate with the slack channels for Blvd businesses. Advantages include, does not require full instance of dashboard to ask for help, can have group chats and bring other staff in so that multiple operators can get the solutions from Helpchat without having to copy/paste and screenshot things to each other, provides service providers who never use dashboard to get a way to seek assistance on using features.

    1 vote
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  10. Clients should not have to pay the credit card offset % for the booking deposit fee when booking. It is not right because they haven't filled out the forms yet, so they do not know what the fee is and cannot consent to it. This is a legal problem for states like CA. But I would still like to keep a deposit and have the offset charge for the service at checkout, so please disable it only for the booking deposits.

    3 votes
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  11. In the event someone else wants to pay for another person's membership. It could be transferred to the client's account without saving the membership holder's card info on the client account.

    3 votes
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  12. Give permissions to certain staff members to unlock an invoice and edit inventory incase the wrong product was pulled so the correct information matches charting/invoice

    3 votes
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  13. I agree with others that we should have the option to text the receipt but more importantly that the prompt to leave a review should be visible within their mobile screen. Clients see that it is simply a receipt and do not scroll to the bottom to see that they are being asked to leave a review. We would greatly appreciate this so we do not have to keep verbally giving these instructions and come across as desperate for reviews!

    3 votes
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  14. Service Provider should received notifications when there's a change to the schedule

    5 votes
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  15. The business would like to be able to view a list of clients who have or have not completed any client forms.

    Right now you can only view on an individual basis through the client profile.

    14 votes
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  16. We would love the automated texts to include the 50% charge policy, so when they are charged they aren't blind sided by it.

    23 votes
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  17. Let us have to option to add an expiration date to our gift cards. We do gift card specials sometimes but we like to run them to be used by a certain date

    3 votes
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  18. 3 votes
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  19. It'd be great if the appointment tiles in the Front Desk view changed colors depending where the client is in their appointment process so that receptionists can easily identify what stage the client is in.

    2 votes
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  20. Please make adding a new product more streamlined to do everything on the first screen. Our inventory has been wrong due to "quantities desired in stock" being a sepate screen with no prompting to adjust. It automatically sets it as 0 so when we run out of the new product, it doesn't show up as "out of or low stock"!

    5 votes
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