5891 results found
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1 vote
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1 vote
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Refund Explanation in Refund Beta Reports
When performing a refund you are required to choose a refund explanation, however this is only visible on the refund order. This should be a optional column added to the Payments and Refunds Beta report so that you could filter, sort or count how many refunds you have for "customer service" vs "defective product"
8 votes -
Beta Report for comprehensive payroll purposes
Rows are service provider
Columns wanted:
Total hours worked (total for range)
Hours subject of overtime (set for your jurisdictionRegular hours without overtime hours
% utilized
Service sales
Service clawbacks
Voucher or membership totals
Product sales
Product clawbacks
Tip commission
Net sales
Total discounts
KPI columns:
Average appointment duration
Average time +/- clock in from scheduled shift start
Average time +/- clock out from schedule shift end
MoM, QtroQtr, YoY growth for service sales, product sales, net sales
4 votes -
Allow more options for Offers
I would like to see the ability to limit offers to smaller segments of the audience using more filters. It would also be great to have expiration dates for offers, that way we don't have to remember to delete them when they are done.
12 votes -
1 vote
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running the mouse on the screen for times between appointments doesn't show available times..
if i run the mouse over an existing appointment that has an availvale time during clients processing.. it will not show the times when running the mouse over the slot that is available. it only shows the time for the existing appoutnment..
would be nice if we didnt have to run the mouse to the far left of the screen to get the time.
2 votes -
Option to default staff who do not have profile images to show up as either a default image/logo or their initials
For instances on client web interface, Duo tip screen, and dashboard web interface.
2 votes -
8 votes
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Show indicator on Calendar view of appointments just like Front Desk view such as "(4m late)" in red indicator on appt block
This would allow for staff to be more cognizant of potential issues that would require intervention.
3 votes -
View transactional email copy
Ability to view transactional email copy sent to clients to use for customer service purposes
9 votes -
Time & Criteria based counter for clients appointments
It would make logistics and workflow a lot easier for services like ours that is time dependent, based on the last time that a client came in for a particular service. For example, if a client came in for a new set on the 1st of the month, but then he/she tried to book a two-week service at the 18-22 days after, the system would not allow them, as it has actually been closer to three weeks after their last session. Another rule-based booking criteria would be if there were a client that is new to the salon, but they…
1 vote -
Filter client history
It would be helpful to be able to filter client's history. If you currently cancel a ton of recurring appointments, you won't be able to see actual history in the client profile, only the cancelled appointments. I need to be able either expand history, or filter by status.
9 votes -
Only allow valid credit cards
A lot of clients put dummy credit cards on file. Only allow CC that are able to be processed for the full amount.
9 votes -
1 vote
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1 vote
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1 vote
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1 vote
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Automated Weekly Reports for Service and Product Commission, Tip Commission, and Time Clock
Email automated weekly reports for Service and Product Commission, Tip Commission, and Time Clock for all locations.
20 votes -
When adjusting appointments, stop moving the multi-services together with the adjustment
When editing the existing appointment to move to another service provider or the service time, the second service follows the first service. Can we update this so that the entire appointment does not move with the first appointment? For example, we have a manicure + pedicure scheduled. Each is a separate service, but grouped as a single appointment. Pedicure is scheduled at 1:00 pm, and manicure is scheduled at 1:30 pm. When I move the manicure from 1:00 pm to 3:00 pm, the pedicure moves with it. Can this be disabled so that I must manually move BOTH of the…
3 votes
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