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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7173 results found

  1. Adding more options when booking or rebooking not just 4wk, 6wk,8wk. Add in 3 weeks, 5weeks, 7weeks,10weeks, and 12 weeks.

    6 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  2. I think the system should have the ability to automatically charge gratuity instead of the customer selecting an option for gratuity and which amount.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. 27 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  4. The professional app shows product sales based on the state of the order when it is originally closed. If you update the seller that information is never shown on the professional app. This results in service providers getting upset that they didn't get commissions that they actually received because we edited the seller after the sale. Another solution would be a "commission" report on the app that allows the provider to see what their commission should be for a given date range similar to the commission report in the desktop.

    3 votes

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  5. Service record report that will list all services and the staff with pricing and duratation

    3 votes

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  6. In our old system, we were able to run a report that showed us our productivity in hrs sold vs. hrs available to sell. We plan according to hours needing to sell for so much to be profitable and it helps to forcast the potential business based on hours booked and hrs still available to schedule. We are Strategies coaching clients and we need this data for our reports with them as well.

    6 votes

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  7. would like to be able to customize the client instructions separately for the booking and reminder emails so that they get two sets of instructions.

    11 votes

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  8. 2 votes

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  9. On the comments section on the appointments, it would be nice if we could edit it. It would also be helpful if we could make it more than 1 line (use enter button) and also if we can add the comment at any time during the visit, not just after the checkout has been completed.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  10. 1 vote

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  11. As a front desk person my therapist and clients truly appreciate when I can mark their therapist as a favorite so when anyone creates their next apt it is with the appropriate therapist without us asking each time. Currently only clients can do this when scheduling online. An example, if I favorite a client's massage therapist and they have a facial following, it favorites both, but they were only seeing the other person due to their regular one being out. Could we please create a way for Front Desk staff to favorite each client with 2 different favorites. Your help…

    3 votes

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  12. the smiley faces are confusing on how theyre laid out in the email. Clients have mentioned this to us

    5 votes

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    1 comment  ·  Admin →
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  13. The business would find it helpful and would free up time if they were able to click on the logo in the top left corner and have it open the website.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. When splitting payments, it would be ideal for the payment prompt to reset to default after first payment type is entered. It is habitual to hit the green button which when splitting payment, will put through the same payment type as the first. This leads to excessive refunds and guest time management. At the very least, ask for a prompt for second payment type.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. I would love if there was a way that we could set up relationships between clients. Clients sometimes call and say they share a 'membership' or credit card with their husband and we have to ask the name and info of the husband etc. Or another example is someone wants to book an appointment for their 'sister' and there's no way to link the accounts. It would be much easier if we could see who a client is 'related' to in our system.

    55 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  16. Option to delete multiple text messages at one time instead of individiually.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. Would make it easy to see who has arrived without having to get close enough to see the little arrived icon on their appointment. Also... when appointment times overlap, they cover up the icons.

    36 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. Currently my location manager can update quantities but not enter new products or update price changes on existing products. As the owner, I have given her autonomy over our inventory and it is up to her to manage. The software is forcing me as the owner to do this and I pay her to do it!

    I do not wish to give her total control over our software so it should be something I can allow in permissions.

    25 votes

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    Scheduled  ·  1 comment  ·  Admin →
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  19. Clients can create an online profile but if their online cart is not completed, it does not sync the online profile to the dashboard. It would be beneficial to sync this info so the business can market to clients who have interest but have not yet booked an appointment.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. We occasionally have in-salon events, pop up shops, shop small business saturday or similar & would love to be able to integrate it with boulevard so we can customize invites, charge a fee for special services offered if needed (ie: botox party), track RSVP's for planning purposes, etc...

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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