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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7564 results found

  1. We would like the ability to open the checkout window for appointments that are cancelled. This will allow us to more easily resolve payment issues.

    2 votes

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  2. Text or email client when they are due for an appointment--ie 3month tox appointment

    2 votes

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  3. It is so hard to understand and I cannot understand why. It should be a very simple setup of every 100 dollars spent = x
    Whenever I have to work with it we have to call chat to explain our dollar amount set up.

    There should also be an auto-send email about loyalty points so it can be used for marketing, ie, it should talk to other things.

    It should also have an auto-enroll (if you want it) toggle. Our reception has so many boxes to tick when making a first-time apt; it's a lot.

    1 vote

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  4. Ability to link to a service and show all applicable locations that offer it, but not locations that do not offer the service.

    2 votes

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  5. Client request: The ability to update a client's DOB through the Zapier Update Client action.

    2 votes

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  6. We would like the ability to add the Discount perk type to a package. Currently this is unavailable.

    Additionally, there is no messaging telling you that perks are required to save a package - this would be helpful to add.

    2 votes

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  7. Ability to place notes on calendar that do not block online booking

    2 votes

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  8. be able to attach a message staff or provider regarding patient questions, concerns or reminders. The messages should be able to be attached to the patient chart for documentation but be viewed between staff and providers only

    2 votes

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  9. When cancelling an appointment, give the option for the notes left on the appointment cancellation to automatically copy into the client profile notes also

    1 vote

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  10. The automatic away messages are great. It would be nice to be able to pause them or turn them off from the messages tab. Sometimes we are working after close or before open, and it is awkward to have the away message pop up in the text chain with the guest.

    1 vote

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  11. There should be an easy way to standardize photo uploads. Gridlines or a template would be helpful

    13 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  12. We have an automatic 18% gratuity, but online booking allows guests to enter a custom amount. This creates confusion and issues at checkout when we remind them of our auto gratuity policy and they respond with "well why was I able to customize it online then?"

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. With the new referral program released, it would be nice to add this link to the confirmation texts and emails.

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. Enhance the "Referral Sources by Client" report by implementing a filter option to display only new clients. This feature would allow users to easily identify and analyze the referral sources specifically for newly acquired clients, providing valuable insights into the effectiveness of various marketing channels for attracting new business.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. Elite Aesthetics would like to exclude consultation appointments from triggering the review requests.

    2 votes

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  16. There is some sort of bug where our audience keeps defaulting to 24 months even when we have saved a much smaller audience...its super expensive for us. We think we are sending to 600 people and it goes to 5k.

    Please update the default audience to 1 year or 0 to keep from costly sends...even if you simply forget to change it 1 year would be a better choice.

    1 vote

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  17. Specific links for Schedule page view filters so specific views could be bookmarked (e.g. Schedule view of who is working, schedule view of self for day, schedule view of self for week).

    1 vote

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  18. We would like a Feature where the stylist can opt to allow their finishing time to be double booked

    1 vote

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  19. For extra security measures when purchasing gift cards, a drivers license should be required with a link provided to submit their driver's license that gets linked to their account with verbiage to include they will need to also provide identification at the time of their appointment along with the original credit card they used.

    1 vote

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  20. It's great to be able to see voucher values that are redeemed at the same or other locations and would be just as valuable to see the quantity of those vouchers as well.

    1 vote

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