Settings and activity
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13 votes
Jeremy Shieh
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49 votes
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5 votesJeremy Shieh
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10 votesJeremy Shieh
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14 votesJeremy Shieh
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21 votesJeremy Shieh
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3 votesJeremy Shieh
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5 votesJeremy Shieh
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2 votesJeremy Shieh
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2 votesJeremy Shieh
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9 votesJeremy Shieh
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1 voteJeremy Shieh
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1 voteJeremy Shieh
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2 votes
An error occurred while saving the comment Jeremy Shieh
commented
Love this! Even though many businesses may not be able to call them back, this would at least allow them to track these clients better and search for them. These clients also typically are the ones with more difficult names or accents that staff may need every extra available help to identify them. Providing ability to look them up using actual phone number is useful.
Our current workaround is to store the last 7 digits of their number and use area code 555 (for foreign-foreign-foreign). So someone with the number +0 44 20 9876 5432 would be in our system as 555-876-5432 another option we use is to fully store the client's international number (possibly in a couple formatting permutations) in their FIRST NAME so that they are searchable. For John Smith with that same number we would store them as "John 0442098765432 044 20 9876 5432 98765432" as first name.
It would also be helpful if Boulevard labeled international numbers (once supported) with a icon showing that it is foreign next to the number on contact cards, profiles, appointments; just to prevent confusion.
With new staff or even lazy staff, they will see a erroneous number that has been cut off due to too many digits or something and then call that number, "Hi is this X, this is salon, confirming your appointment for tomorrow" "huh? I have no idea who this is and I live thousands of miles away" "I am so sorry about that, I'll go ahead and cancel that appointment." Then the actual client comes in...
Jeremy Shieh
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1 voteJeremy Shieh
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6 votes
An error occurred while saving the comment Jeremy Shieh
commented
I like the idea for any calls that forwarded to the business phone numbers but then were routed to a voicemail that a text is sent to them with online booking link.
I am unsure if the booking line infrastructure can detect that though.
In any case if calls are forwarded from by the booking line during CLOSED hours then the logic would make sense to dispatch a text saying that, "there's a chance you're calling us when we're closed, there are many self service options to book available through this link here, otherwise leave a voicemail and we'll get back to you when we're back open"
Jeremy Shieh
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6 votesJeremy Shieh
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3 votesJeremy Shieh
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3 votes
An error occurred while saving the comment Jeremy Shieh
commented
We've had a couple DOZEN clients figure out that they could cheat our system a little by doing this, it takes some deep reading in order to identify them once they have already been checked out.
Jeremy Shieh
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3 votes
An error occurred while saving the comment Jeremy Shieh
commented
Examples of usage:
To promote booking of a new SP
For SP to have promo period
To run marketing campaigns for specific SP level/individuals
To discount services on SP without making separate service for the SP/level
Jeremy Shieh
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I definitely see the advantage of this for appointments that potentially require:
Forms/chart completion
Consultation requirement
Product purchase, or package purchase
Staff resource availability checkup
Payment procedure requirement(s)
For these otherwise complicated appointments, there would be multiple reasons how this could benefit both clients and businesses. I imagine in the same way checkout is a "flow" to get clients through it with understanding they are moving through steps to checkout, that there is a similar flow to these special appointments:
Choose services, date, provider < payment collection/deposit < forms/acknowledgements/waivers < data collection on client history related to appt < consultation if necessary and date/time assignment < intended service date/time approval < appt < checkout flow