254 results found
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make it easier to redeem vouchers for walk ins
Right now, you have to have an appointment and redeem vouchers at checkout for the appointment. We get a lot of tanning walk ins and it is a lot of steps to redeem vouchers right now
1 vote -
API for triggering and sending SMS messages via Boulevard hosted numbers
The ability to send SMS messages via Boulevard's API so they utilize the same location numbers that have been provided by BLVD.
2 votes -
We should get notified of an online sale
For example I did a xmas sale and had no idea I sold the online packages didn't get an email or text to anything. an email should be sent to us notifying of any online sales without manually having to go in there and click it.
3 votes -
Utilization Tracking
Sometimes my staff will not change the length of time alloted for each client, they go with the standard service duration. For better scheduling and utilization tracking, is there anyway the software can automatically reduce the time it took to complete the service once it's been checked out?
3 votes -
Product Search
For the product search, should allow multiple filler (ex, brand name and category
3 votes -
Provide more post mortem details to customers
With the recent outages at Boulevard, all we, the paying customers, get to see is a corporate jargoned press release about how the incident was handled and fixes are being monitored.
I would love more details on what went wrong and what actions are happening to make sure it doesn't happen again. All of us are running our entire business on this software, and there isn't a great deal of openness about what is happening inside the company. How do I know that these issues aren't all related and nothing was done to fix them?
Basically, I want a way…
2 votes -
referral program
would like a tiered level referral program
1 vote -
Time blocks that actually block time.
The processing time in an appointment will automatically overlap with a time block. This makes it difficult to schedule a lunch, for example, because if a client signs up for an appointment with an in-person time that fits before a lunch break, the processing time for the rest of the appointment will occur during the lunch break. If there isn't another person available to release the client, the original staff member doesn't get a lunch break. A simple toggle that nothing can overlap the time block would be helpful.
3 votes -
add "daily" to list when making a blocked time
when making a blocked time on schedule there is the opportunity to choose from weekly, monthly, yearly if you click that the event should repeat. would love the opportunity to choose daily as well.
7 votes -
Remove packages and memberships from earning Loyalty Points
The Loyalty App should have the ability not to to grant points to clients who buy packages or memberships as the redemption of the earned vouchers earns them points.
5 votes -
Recurring scheduled shifts should allow editing without deleting or changing all future shifts
You are currently not able to edit or delete a specific shift for shifts that are inputted with the recurring schedule feature. You should be able to edit a single recurring shift for an employee without it affecting their entire future schedule.
4 votes -
Swap Group
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
Having a drag and drop opportunity into the files would be great
Having the ability to drag and drop files into the files section would be very helpful
3 votes -
5 votes
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3 votes
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Have product managers and engineers shadow customers
It seems like product managers and engineers are a little out of touch with how people are using the software. A day of shadowing a customer would probably open their eyes to some of the rougher edges of the software.
Many of the "feature requests" on here could almost be categorized as bugs. They aren't the software not working as designed, but they are the software not working as expected by users.
We run our businesses in a wide variety of ways, and Boulevard has many assumptions about how the business should operate that just aren't true (one assumption I…
5 votes -
1 vote
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adding more staff color options
I know it may sound silly, but we have a larger staff, and having more colors would be helpful so that we don't have to reuse colors for stylists, it'll minimize some confusion
2 votes -
freeze vouchers when membership is paused
Would like memberships to freeze when in a paused status.
1 vote -
If you don't give loyalty points for services, why can you redeem them for services
We don't give out loyalty points for services (just product purchase) so there should be a setting that prevents them from being able to use them on services.
3 votes
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