254 results found
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System Updates - Timing Issue
Why aren't the system updates completed late in the evenings, as these interrupt work hours, processing payments, and/or on-line booking/gift card.
2 votes -
App Store regions
Hello Boulevard Team,
I currently work for a spa based in NYC, but I work remotely from Mexico City (CDMX). First, I want to say that your platform is incredibly good and very user-friendly; I really enjoy using it.
However, I’ve encountered one major flaw: the Boulevard mobile app is not available in the App Store for Mexico.
It is highly necessary to enable international availability for the app so that users can work from CDMX or anywhere in the world using their phones. Right now, this restriction limits remote workers to always having to use a computer or being…
1 vote -
Should be able to put in an hourly rate for compensation for employees in the time clock feature.
Self explanatory in question. You can put in compensation for everything other than what an employees hourly rate is even though they're on the clock. If they're on the clock, most likely they are receiving an hourly wage in addition to commission.
5 votes -
Provider Scheduling
We need service-specific provider availability rules. Example: Provider A is available for online booking Tuesdays 9-5, but Laser Hair Removal should only be bookable with that provider Tuesdays 9-12, while Electrolysis should remain available 1-5. Current provider shifts, service-level settings, resources, and Precision Scheduling do not enforce this provider/service/time intersection.
2 votes -
Make it easier to switch 2FA method
With the recent 2FA outage, I kind of wish I had set up an authenticator rather than the text (Although I didn't know the authenticator was an option until later)
Being able to self-setup both methods would make it much easier for us to try them out and decide which one works best for us without having to go to support.
Bonus if you can offer both (I know this will add a screen to the login, but I have some websites that have up to three authentication methods and this is very helpful to have a choice for the…
1 vote -
There should be a way to access the eScript and "favorite" a medication for faster prescribing.
There should be a way to access the eScript and "favorite" a medication for faster prescribing.
1 vote -
gift cards
Gift cards should not have a monetary limit, which is currently set at $500, or a day limit (2 per day). We often have people purchasing gift cards well above the limit which means we have to do several transactions over several days to accommodate them.
8 votes -
Upload Inventory Audit for Reconciliation
Inventory audits are TIME CONSUMING! Currently physical counts are then manually compared to Boulevard counts, which adds up to hours of time investment each month. Would love the option to upload a form that includes our physical counts, which would then auto-flag items with discrepancies. This would save a tremendous amount of work. (This functionality exists in other software brands, so would also help to keep Boulevard in par with its competitors) :)
22 votes -
Provide option for feedback on Billie (AI help agent)
When I start a help session I am first greeted by Billie. 9 out of 10 times Billie is not able to help me, and I get passed to a human agent. When I get passed to the human agent, I get to rate how my experience was with them, but not how my experience was with Billie.
Often Billie is frustrating and not helpful and it takes me pulling my hair out to get to a human agent. I would like the option to provide that feedback as part of the survey at the end.
I think the assumption…
3 votes -
Wen using the comparison photos please add a feature where you can rotate the image
Add a rotate picture option on photos not just a zoom in and zoom out option
1 vote -
Auto assign staff to services
There should be a way to auto-toggle staff as assignable when creating new services. Or assign to specific roles.
Ex: new Massage service -> toggles all providers within Massage Therapist role.6 votes -
can you please make it to where when someone purchases a membership, we can send them a link to complete the agreement?
If someone calls and wants to purchase a membership, we don't have a way to send them a link to complete, or send them the agreement to sign. We have to direct them to the website to do it themselves, and we all know if they have to go out of their way they are less likely to do it on their own. Can we have it to where we can complete it for them after it sends them the agreement to sign so we can make sure it gets done? I hope I explained that right. It sounded right…
3 votes -
Do not work on AI integrations until you have some of these basic features taken care of!
I know everyone is on the AI hype wagon. I am not against AI, but I would love to see work on some suggestions that have been hanging out for over 5 years (turning off tips per provider/service, moving forms between clients, etc...)
It seems like Boulevard is focused on the next big thing all the time and losing track of what made you special: excellent scheduling and a feature rich experience for a variety of salons and spas.
Please take like one month and focus on some of this low hanging fruit, then go chase whatever AI dreams you…
6 votes -
Enable/disable IP address restriction by location
Currently, a user is restricted by IP address based on their role. When a business uses dynamic addresses, the update isn't always automatic and the business needs to be able to disable the requirement for a day or so before the new one works. Until then, the entire business must have it disabled instead of just at the location where the address recently changed. Ideally, the IP address can be disabled only at the location level when necessary.
1 vote -
Notification from Scriptsure when a prescription is in the queue
Notifications to provider when they have prescriptions that need approval in the queue
3 votes -
We need tabs rather than opening multiple Boulevards in the browser
It would be nice to have tabs for multi-tasking. Thank you
4 votes -
There should be far more training.
There should be far more training at the beginning.
2 votes -
CRM / Reviews
Hello,
I have already brought this up in the past and I am not sure if there is any updates on this matter. But I would really like the reviews that are 4 stars or more go directly to google as this is what my old software did. I do not really care about them going on our boulevard site. It does not benefit us like google does.
4 votes -
Ability to have specific member vs. non-member pricing for every service
It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.
8 votes -
Option to share uploaded file with client
We uploaded clients labwork as a file. It would be very helpful to have an option to share (or email) uploaded file with client.
1 vote
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