143 results found
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There needs to be a way to view only the unread messages
It takes far too long to figure out where the 60+ messages are at in our thread of clients.
We need something in place to help us be able to quickly view only the unread messages.1 vote -
3 votes
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I would like to be able to edit the content of the text message reminders so that they do not sound so robotic.
The content of text reminders is too robotic, I would like to customize it to our business needs
3 votes -
list the appointment type when texting employees new booking notifications.
the app currently does not list the type of booking when sending text messages to the employee about a new booking, and it should.
2 votes -
Scheduling Communication for specific services
We are trying to create a communication touch X amount of time after specific services i.e if we checked out a moxi today, a text will be scheduled to go out in 6months reminding the client that a its time for a maintenance treatment,. We have tried creating audiences and sending out blasts but the "last appointment" filter isnt granular enough to be specific in the messages - we would want to build out this communication for multiple service types and messaging
2 votes -
phrases should also be able to be used in messages to clients. Not just in charts.
phrases should also be able to be used in messages to clients. Not just in charts.
2 votes -
Give a alert on main desk computer when people arrive. Other than on Front desk
We have so many clients coming in and sometimes I am away from my desk. I would love some kind of alert on my screen to let me know a walk in or someone who is scheduled has arrived WITHOUT having to go to Front desk to try to figure it out.
1 vote -
2 votes
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automated campaign appointments generated by text vs email
it would be great to see the breakdown of how many appointments were generated by text vs email in the automated campaign reports
2 votes -
Additional Analytics on Email Marketing
I would like to completely move away from Mailchimp and use the email marketing from BLVD. To do so, I would love for more analytics to be added on the backend. I would like to see what was clicked on in the email and then if there were any appointments and how much money came from that appointment. Additionally, I would like to be able to click on the current analytics like unsubscribed and failed, to see what clients these are. Thank you!
1 vote -
automate emails to go to patients specific to how many days since they had a specific service.
Automate emails to go to patients specific to how many days since they had a specific service if they have not rebooked for that service. For example, 90 days post botox, 6 months post vaginal rejuvenation, 15 months post lip filler, etc.
1 vote -
Custom Report for No Vouchers
Let us pull a report of clients who have upcoming visits scheduled but don't have any vouchers on their account, or similar to enhance targeted marketing capabilites
1 vote -
Audio + Push notifications for messages
Include specialized settings within the contact center which will allow for audio/push notifications when a clients texts.
1 vote -
Marketing email/blasts with dynamic variables for location-details to be automatically applied
Ability to have OTB emails or texts created for multiple location and have the merge tags dynamically update to fit the correct location name and business name when sending to clients across multiple locations.
1 vote -
Embed code for contact form on website
Embed entry for potential patients to input their information with questions on a contact form on our website— but I want it to sync into boulevard. This should be added to marketing. It would help new leads massively
1 vote -
Client audience filter: pronoun
It would be beneficial to be able to send marketing blasts out based on preferred pronoun
1 vote -
it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.
it would be great for clients to get automatic messages 3-6 months after their visit reminding them they are due to come back.
1 vote -
Customize Confirmation Emails
I would love to customize the confirmation email with things like the service description, also I don't take phone calls and would like to remove that wording from the email, etc
1 vote -
Allow customers to type "C" to confirm their appointment through text
Please allow customers to type "C" to confirm their appointment in addition to "yes" and all the other responses you accept.
Boulevard does a great job of accepting all kinds of responses from customers.
According to Billie the AI chat bot, the system accepts these confirmation responses: y, ya, yas, ye, yep, yes, yu, yus, yuss, yass, yess, yep, yup, sure, sure thing, see you, see you then, excited, so excited, and confirm.
However we also have customers typing in "C" to confirm since other booking systems work that way. Allowing this as a response to confirm their appointment would…
1 vote -
Referral code restrictions
Can we add an option to ensure that a referral code only works for the specific stylist who the client was referred to instead of any stylist?
1 vote
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