143 results found
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Ability to change email language for Referral Program emails
Businesses would like the ability to change the language contained in the Referral Program emails to the existing client.
3 votes -
Report of all SMS messages sent and received
This would be a report to show the text messages sent and received by a business, for all locations, including timestamps, content of messages, and client name.
1 vote -
Connected fields for marketing opt-in
Ability to collect explicit opt-in for SMS and email marketing from clients in Forms through connected fields.
1 vote -
Phrase category for profile note
We should be able to utilize phrases for the client note section under the client profile. It would be helpful and more streamlined for communication between providers regarding shared clients.
1 vote -
Automated Campaign Audience Filters - Reminder to Book
When setting up an automated Reminder to Book campaign, we want to be able to filter the types of clients that the message is sent to - not just to all clients in our system. We have Botox clients that need to schedule 3-4 months out, compared to laser hair removal clients who need to come every 6-8 weeks or aesthetic clients who need to come in once a month. This feature is unusable if we are not able to target specific groups of clients.
16 votes -
TEXT OPT IN
Some clients specifically older ones dont know or want to go onto their online profile... like they probably dont even know they have one. they also dont have an email on file so they wont receive any appointment notifications or forms via text... They should receive this via text. I understand not pushing marketing to them but office notifications/forms and charts/appointment reminders should be sent
2 votes -
Allow customization of membership cancellation email wording Description
Right now, when a membership is canceled, the client receives an automatic email that includes the effective cancellation date, but the wording of that email cannot be edited.
This creates confusion for businesses that enforce a cancellation notice period (for example, a 15‑day policy). If a client cancels shortly before the billing date, the email still confirms the cancellation date without explaining the notice rule, which can lead to misunderstandings about billing.
It would be very helpful if businesses could customize the wording of this email to clearly explain their cancellation notice policy and how billing may still apply depending…1 vote -
Allow a link within the automatic texting response during off hours
It would be great if we were able to allow links in our automatic texting response during off hours. Prior to BLVD, we used google voice, and we would write something along the lines of "Thanks for reaching out, but the salon is currently closed, if you're looking to book an appointment, you can do so online at www.blvd.com..." This way, it will take the client messaging the salon directly to our booking link. We also included our R+Co affiliate link to generate online product sales as well.
3 votes -
URL in Confirmation Text
Ability to add a URL to the confirmation text and other client text notifications. This would allow businesses to share additional information with their clients ahead of their appointment.
4 votes -
edit auto confirmation texts
I HATE the auto confirmation and reminder messages and I want to be able to edit them fully. I hate that you guys charge so much for text messages, even when it doesn't cost you anything. I hate that it's 5 segments for one reminder text. So that's my feedback
6 votes -
Ability to send a unique text reminder/confirmation for select services
We have such a variety of services (mineral baths, massages, facials, yoga, etc) that we need unique text reminders to tell them how to prepare for appointments, what to bring, etc.
1 vote -
I would like to see a list of specific patients/clients that unsubscribed from marketing emails.
More detailed reporting from email marketing campaigns that include NAMES of those who unsubscribed, the emails that bounced, etc. Other email marketing providers have this option, plus an option to send a "reminder" to those that didn't open the first one. More marketing options, please!! And - I will add this - if a guest leaves a review on BLVD, it should automatically be posted on the business's Google page, or website.
1 vote -
I would like to see a list of specific patients/clients that unsubscribed from marketing emails.
More detailed reporting from email marketing campaigns that include NAMES of those who unsubscribed, the emails that bounced, etc. Other email marketing providers have this option, plus an option to send a "reminder" to those that didn't open the first one. More marketing options, please!! And - I will add this - if a guest leaves a review on BLVD, it should automatically be posted on the business's Google page, or website.
1 vote -
sms text charges
Most platforms don't charge for sms text-why are we charged exorbitant fees on top of the high price of this platform? This makes me consider leaving BVD. We are consistently getting messages to "send text blasts" to clients-it can cost hundreds of dollars. When will BVD address his? There have been so many posts about SMS text charges.
3 votes -
blast campaigns should have a recurring send feature
Would love to be able to set recurring blast campaigns - for example, being able to send out a welcome email on a recurring weekly basis for first time appointments or being able to send out a "botox reminder email" to those that have had it more than 3 months ago -- but keep it recurring.
1 vote -
Unread messages should be listed at the top of the message center
All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.
5 votes -
email notification of texts
I would like to get an email notification when a client texts the business number so that if I'm not at the computer I can log on and respond sooner.
2 votes -
Referral Program: Grant reward to both clients based on first PAID appointment
Currently, the referral program grants the assigned reward to the new and existing based on the new clients first closed appointment. However, businesses that often either require or strongly recommend a consultation FIRST, would benefit from only granting this reward to both clients when the new client actually comes in for a PAID service. Otherwise, a reward is being granted when the business never actually received revenue.
2 votes -
custom automated campaigns would be nice
Being able to create an automated campaign to ask for google reviews, etc - would be great.
7 votes -
Booking Integration with Meta and Google for Ad
We utilize both Google and Meta ads but do not have an easy way to determine if our paid ads are actually working with booked customers. We need an easy way to integrate with Google and Meta to verify this data accurately
9 votes
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