120 results found
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Add a clients have opted out to text messages or emails as a filter in the Marketing Suite.
It would be extremely helpful to have a way to identify and filter clients who have opted out of marketing emails and/or text messages. Having this capability would allow me to better manage marketing campaigns, ensure communications are reaching the appropriate audience. I will also make it easier to identify the clients who have not opted in so that we can build our marketing capacity without having to continuously revisit clients who have opted out.
1 vote -
The ability to check a text message that needs to be responded to or complete
It would be great to have the ability to mark a text "needs response" or "completed"
1 vote -
Convert Text Conversations into Client Profiles
Add the ability to create a new client directly from a text conversation in Messages. When creating the client, any available information from the message thread (such as name, phone number, email, and other identifiable details) should automatically populate the new client profile to reduce manual data entry and streamline lead conversion.
1 vote -
The ability to send a mass text to more than one patient at a time
For quick blasts to patients on the fly, the ability to send a mass text to more than one patient at a time. For instance, we get a few cancellations we can send a "first come first serve" text to patients who are on the waitlist all at once instead of individually.
1 vote -
email usage
Would like to easily view email usage as a whole in the platform. Although marketing email usage can be tracked, it would be helpful to see total email usage per month including appointment and transaction related emails
2 votes -
Booking Integration with Meta and Google for Ad
We utilize both Google and Meta ads but do not have an easy way to determine if our paid ads are actually working with booked customers. We need an easy way to integrate with Google and Meta to verify this data accurately
7 votes -
In "audiences", make it easy to locate clients who have bought gift cards
In "audiences", make it easy to locate clients who have bought gift cards for campaigns.
3 votes -
Provider-Specific Offer Codes - Restrict discount codes to specific staff members
We'd like the ability to create offer codes that are restricted to specific service providers/barbers, not just services or products. This would allow us to:
• Create promotional codes that only work when booking with specific staff members (like new hires)
• Run targeted marketing campaigns to drive bookings to particular providers
• Offer introductory discounts for new team members without affecting other staff bookings
Currently, offer codes can be restricted by services, audience, dates/times, and locations, but adding provider restrictions would give businesses much more targeted promotional control.7 votes -
Unread messages should be listed at the top of the message center
All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.
4 votes -
tagged marketing
Want to create a flow from our landing page that collects name, email, phone and is tagged automatically in BLVD to then get an auto email and text to continue the flow of the membership purchase.
1 vote -
custom automated campaigns would be nice
Being able to create an automated campaign to ask for google reviews, etc - would be great.
5 votes -
text message confirmation
Our clients do not know that they need to go to the manage appointment to complete forms. Everyone that comes in, do not have their forms completed which is time consuming in the spa. I suggest putting a "complete paperwork" button above the manage button in the appointment confirmation text.
1 vote -
Ability to track appointment booked through text marketing link
I have just recently started using the text marketing feature. I have to be strategic with how often we use it due to cost. Currently it only tracks how many clients have "clicked the link" in the text message. Our clinic needs to know if those clients are actually booking an appointment through the link, not just clicking it. The ability is already there within the automated campaigns. It would be a beneficial update for the blast campaigns to show the same data.
1 vote -
Automated Pre-Visit Email Sequences for New Clients
I would love the ability to build automated email sequences that are triggered when a new client books their first appointment.
Current Limitation:
Currently, communication is limited and not easily customizable into a strategic sequence. There is no built-in way to nurture new clients leading up to their first visit.Why This Matters:
The time between booking and the first appointment is a huge opportunity to:- Build trust and excitement
- Educate clients on what to expect
- Increase show rates
- Pre-frame services and retail recommendations
Ideal Functionality:
- Trigger-based email sequence when a first-time client books
- Ability to create a multi-step flow…
1 vote -
review timing
We would like additional timing options for the review request including 5/10/15 minutes after an appointment is completed.
1 vote -
View messages from all locations on a client's profile
Right now, when you visit a client profile, the messages tab just shows messages from whichever location you are currently on in Boulevard. It would be helpful if this included messages from both locations, just like their profiles show upcoming appointments for both locations.
1 vote -
Campaign Flexibility
I would appreciate the ability to send campaign-style messages to any client(s) I choose, whether that’s a single client, a manually selected group, or a custom list, without restrictions tied only to predefined segments.
2 votes -
Personal Notification through APP or via text when I client texts a specific location
I need to receive a personal text alert as an owner admin when a client sends a texts to a specific location. We have 5 + locations. I need to ensure they get a response.
2 votes -
We NEED to have an option to mark the messages as un-read if opened.
There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.
6 votes -
Automated SMS Welcome Message with Contact Card
When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.
Description
Upon SMS opt-in, clients would receive a one-time welcome message such as:
“Welcome! Save our contact so you always know it’s us.”This message would include an attached or linked contact card containing:
Business name
Phone number (call + text)
Email address
Physical address
Website
Why This Matters
Improves deliverability: Saved contacts are less likely to be filtered or marked as spam
Builds trust: Clients immediately…
3 votes
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