165 results found
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Link for newsletters
Auto generate a link for newsletter marketing campaigns that we can post on social media and include in texts.
1 vote -
Find a way to have emails go to primary inbox.
Currently, specific to gmail, any marketing emails sent end up going into the "promotions" folder leading to almost no one opening the emails. I feel like it has to do with the domain being titled as "marketing.blvd.me". I struggle with sending general announcements or posting model calls due to this. Additionally, It would be great if we had the ability to save a template we regularly use instead of starting from scratch each time we want to send out a marketing email. I used to have GlossGenius before Blvd and had more success with clients receiving my emails than they…
1 vote -
Email campaigns
Please place the email subject line at the top of the email template and not way at the bottom in a very tiny font. It should be clear where to make these sorts of edits—I created my first email campaign with Boulevard and didn't see that the subject line remained the name of the campaign name, even after I changed the campaign name. It's very easy to miss that sort of thing, especially when you're a new user of the software.
1 vote -
allow staff to text clients without seeing their phone number
Id love to let my staff message clients if they are running late without giving them client contact info. Can they message without seeing every clients phone number?
1 vote -
Confirmation/Reminder emails in campaign performance reports
It would be helpful to understand if/how clients interact with automated comms like confirmation and reminder emails by including them in Marketing Campaign Performance reporting.
2 votes -
Customize copy in transactional emails
Would like the ability to adjust what transactional emails say (ex. booking confirmations, receipts, etc)
20 votes -
International Messaging Capabilities
It would be helpful if it was possible to message clients who have international numbers via Boulevard. We often have clients who are from the EU or similar locations and we have to use whatsapp and lose the booking reminder text functions.
1 vote -
send client giftcard from office
When we gift a client a gift card, we want to be able to send a formal copy, like what clients who purchase it online get, instead of just a receipt from in office
6 votes -
I would like to know why when a client opts out of receiving marketing emails they don't receive receipts, appointment reminders.
Why does a client no longer receive emails/text messages, purchase receipts, appointment confirmation and reminders when they opt out of receiving marketing materials? Marketing, receipts, and appointments are different then marketing.
2 votes -
Add Unread Message Management Tools to Messages Inbox
Boulevard’s Messages inbox currently lacks essential unread message management features, including:
A global “Mark all as read” option
An Unread filter
The ability to search or sort conversations by unread status
For high-volume practices that batch outbound texts daily, client replies may arrive days or weeks later and become buried deep in the inbox. Staff must manually scroll and open each conversation to locate unread messages, which is inefficient and error-prone.
Impact
This limitation creates operational risk and inefficiency:
Unread client messages can be missed entirely
Response times are delayed
Staff spend unnecessary time managing the inbox instead of supporting…
8 votes -
phrases in client profile messages
Hi! I wanted to share some feedback regarding the new Phrases feature. Currently, it seems that we’re unable to use phrases unless we’ve already opened a message thread and sent a message to the client first. This means the feature only works if the client initiates the conversation or if we start with a manual message, only then can we use the phrases.
It would be incredibly helpful if we could use phrases when starting a new message directly from the client's profile, even if there’s no existing thread, or if the previous conversation has been closed. This would make…
15 votes -
2 votes
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Enhanced and Automated Loyalty Program Features
It would be ideal if Boulevard supported a loyalty platform or loyalty platform partner that can handle tier logic, automatic upgrades/downgrades, and communication without the need to fully custom-build it via Zapier or scripts.
The specific limitations that we'd like to see overcome are:
Tiers not supported: Boulevard’s built-in Loyalty Program is points-based only (earn/redeem). There’s no way to create tiered memberships (e.g., Silver/Gold/Platinum) that upgrade/downgrade based on spend or visit frequency.
Rolling windows unavailable: Boulevard doesn’t expose “spend in last 12 months” or “visits in last 90 days,” so we can’t calculate rolling thresholds natively.
Tag management: Zapier can…
14 votes -
Send photo through message
Be able to send a photo from business end through messages
1 vote -
Client audience filter for clients with appointments but no retail purchases
This would create a filter to focus in on a date range for creating targeted audiences of clients who completed an appointment, but did not make a retail purchase during that appointment.
Businesses would use this audience filter to promote their retail products to clients and increase their revenue.
1 vote -
Create a way to filter the messaging inbox, to separate marketing communications from other guest-led communication
Add filters to the messaging inbox to sort communications beyond just "open" and closed" to separate direct guest communications from marketing blasts
1 vote -
customize automated messages for membership cancellations
When a membership is canceled, it would be helpful if we could customize the automated message or email sent to the client. Right now, there is no customization, and it would be helpful to customize that message. We spend a lot of time as a business nurturing the relationship and working with clients, and to send such a simple and cold email just does not seem fitting.
2 votes -
Phrases for Messages in Client Profile and Calendar View
Ability to use Phrases (Messages) feature from the Client Profile and Calendar View, in addition to the Messages tab.
15 votes -
API: Payment links via external text platform
When a business is using a third party platform to manage text comms via a chatbot, it would be great to be able to deliver a link for clients to enter their card info upon booking.
3 votes -
1 vote
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