380 results found
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Adjust Appointment Length at Checkout for Accurate Utilization Tracking
Have the appointment duration automatically update based on the client’s checkout time, so the schedule reflects the actual time the provider spent with the client. This would improve schedule utilization and appointment-length tracking without requiring staff to manually adjust anything.
2 votes -
Allow a way to have first time clients unable to book specific treatments online
First time clients can book most appointments online but we would benefit if there was a way to stop specific treatments from booking directly online, instead it would refer them to make a consultation or call the office.
2 votes -
greater then a one week view of calender. ability to modify view for scheduling appt. and coordinating staff needs based on bookings
exspansion tab to allow greater view of practice schedule to accommidate staffing needs and patient preferences for particular times and dates to coordinate appts. two week and month would be ideal.
1 vote -
Resource Double Book Alert
Alert if trying to book an appointment when a resource is already booked at that time. Ex, we only have one SkinPen and it is already in use, alert our front desk if they are trying to double book that device.
13 votes -
Optimize Service Order Scheduling
Please make the Service Order Scheduling more streamlined for Services that are not "flexible". Instead of numeric values, please make a flow chart where we can step up "fixed" scheduling options by the name of services and visually see what is first service, second service, third service, etc. Sometimes we have 1 or 2 ways we can schedule a service but it is still not necessarily "flexible" when it comes to other services.
2 votes -
4 votes
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Automatically add 15 minute consultation time to new clients who book online
Automatically add 15 minutes consultation time for new clients who book online
1 vote -
Quickly determined if theres a credit card on file
Quickly show whether a credit card is on file in the Professional App without having to open checkout. Making this visible at a glance would help staff identify unsecured appointments and reduce no-shows.
1 vote -
mobile
Could you make the dashboard more user-friendly on mobile devices? For example, the touch sensitivity is very high, and scrolling across the page often causes appointments to drag unintentionally. Additionally, the dashboard on Android does not allow moving clients from Confirmed to Active—only to Arrived. Having the ability to move clients through all statuses (Confirmed → Arrived → Active) on mobile would greatly improve usability.
9 votes -
Prioritize assigning certain services first to certain providers
This would give businesses the ability to prioritize scheduling specific services with certain providers to maximize their licensure capacities. Example: Blood draw service is assigned to a phlebotomist first, nurse second, doctor last. All dictated by staff availability.
2 votes -
add the option to print, email, or text client's future appointments
We have a large number of clients who request that we print out all of their future appointments when they come in for an appointment. Right now, we have to copy and past all of their appointments into word and print from there. This is the same for emailing appointments. In the client overview there should be an option to print or email.
8 votes -
Ability to charge an appointment cancellation fee without it counting towards 'Appointment Count' in Reports.
When using the default appointment cancellation flow, and cancelling an appointment, the appointment still counts in the total Appointment Count metric and commission is still earned for the service that was not performed, if the cancellation discount is not 100% or is charged as a dollar amount. This causes commission to be paid out, despite the provider assigned the appointment not performing the service, potentially losing the business money.
17 votes -
Including Date On appointment ticket
Please include appointment date on the "appointment ticket" print out for easy references.
2 votes -
Including Date On appointment ticket
Please include appointment date on the "appointment ticket" print out for easy references.
2 votes -
make certain services bookable on certain days
On other platforms you can assign services to be booked on specific days, aka Tuesday I only take colors & no haircuts. A way to select services for certain days and not others in one schedule.
5 votes -
Allow staff to limit how many services per day or how many active hours per day
I’d love to see an option that allows each therapist to set a maximum daily workload, either by number of clients or by total active treatment hours.
For example, a therapist could choose:
• Maximum 4 clients per day
• Maximum 6 hours of hands-on treatment time per day
• Or both, whichever limit is reached firstThis would be especially helpful for massage therapists because the number of appointments alone doesn’t always reflect the physical workload. Four 90-minute massages are very different from four 30-minute appointments.
Ideally, once a therapist reaches their daily client or treatment-hour limit, the scheduling…
2 votes -
Have the option on the app for stylist to mark their whole day off if they do not have any clients
The app could have a toggle switch once you click a specific day, and you could click it on and off, to mark your whole day off, if you do not have any clients that day. This would be a lot easier than having to create block off times. Also, make it where stylist can change the times of their work day on the app instead of having to create block off times.
1 vote -
online booking shouldnt allow cc if its not under the clients name
Online booking should require the name on the credit or debit card to match the name on the client’s account. This would help prevent clients from using a spouse’s, partner’s, or another person’s card without proper authorization and reduce potential chargebacks or payment disputes.
2 votes -
STOP ADDING RESOURCES TO SCREEN DURING BOOKING!!!
Can we PLEASE stop with the resources populating the schedule every time we book an appointment. It's incredibly frustrating and TIME WASTING TO HAVE TO GO DELETE THEM ALL AGAIN, AND AGAIN, AND AGAIN ALL FRICKING DAY LONG!!!!! If I wanted all those columns jumbling up my schedule I would put them there!! UGH!!!!!!!!!!
17 votes -
I suggest adding an "In Service" status to the Front Desk Dashboard to help staff track when providers are with clients and monitor the time
I would like to suggest adding an "In Service" status/category to the Front Desk Dashboard. This feature would allow front desk staff and management to easily track when providers are actively with clients and monitor the amount of time spent in each room or service.
3 votes
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