293 results found
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Class Management
Class Management - This switch to Boulevard has almost completely killed our customer base when it comes to Classes. No one signs up anymore due to the difficulty and confusion of booking. We have loved most things about our switch over from Vagaro, but trying to offer all of our classes is somewhat of a nightmare. The set up on the management side is cumbersome, and then to go to all that work to set it up just to have it be a pain in the butt for our customers to book is no good. The customers won't call for…
7 votes -
Color services should have the option to require a finish service like modifiers
When scheduling online a client should not be able to book a color service without selecting a finish ie "haircut" "blow-dry" "wash and go" like in modifiers. This would solve a lot of double booking problems, client error, and keep the services separate for providers individual timing and price. A client is unable to book without a modifier (if selected) but every color needs a finish time even if just for a shampoo. Without it being required in the online scheduling, I feel clients will easily overlook. It is also not their job to ensure we have the appropriate time…
1 vote -
Online Booking Issues
I have noticed that we have appointments booked online outside of the scheduled window aka no availability. Online booking has also staggered group appointments without informing the guest that the appointments are at different times and not booked together. We have had an instance where one guest's card on file was charged for an unrelated guest's services and we did not attach them and can't figure out how it happened.
1 vote -
Applying Referral Program Account Credit Rewards to Membership Renewals
Ability for an existing client to apply account credits they have been rewarded through the Referral Program to their recurring membership renewals.
1 vote -
notifcation group appointment
When a group appointment is booked for two guests only one appointment confirmation/reminder is sent. It should be sent for all guests in the group.
1 vote -
Automated email campaign options
We should be able to custom create auto campaigns. I need to send specific emails to patients after they complete specific treatments. For example, send out after care instructions when they finish 1 of many different treatments. Upon check out of selected treatment an email for laser aftercare gets emailed for example. Or an email goes out when they book a specific treatment giving them prep instructions, this should also be a text option. Vagaro provided this service, Im shocked BLVD does not.
5 votes -
Customizable Membership Cancellation Reasons
This would be the ability for a business to create a set list of membership cancellation reasons that are required for a client to submit when requesting to cancel their membership. These reasons would also be reportable to help identify trends and inform win-back campaigns.
1 vote -
2 votes
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Provider Access to Individual Client Ratings in Boulevard
Providers should have the ability to view their own client ratings in Boulevard. Currently, only admins can see these, and enabling this feature for providers also grants access to other providers’ ratings and additional permissions, which isn’t ideal. It would be helpful if providers could receive an email notification whenever a client leaves them a rating, and if they could view all ratings left by clients directly within the client’s profile.
10 votes -
Customize which services can be included in group appointments or individual appointments
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that
9 votes -
1 vote
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Grant reward when a referred client converts to membership
Ability to grant an additional reward to an existing client when their referred friend signs up for a membership.
2 votes -
Customize AWAY message schedule
Would love to be able to to set/customize a schedule for the AWAY messages.
1 vote -
Printable service ticket
printable service ticket with appointment history, product purchases, and future appointments to be suggested to the team. It would streamline the tracking of services in our salon to be able to have a paper to edit or change things on.
6 votes -
edit rating request page
I would like the ability to edit the page shown after a rating is submitted where they are linked to google/facebook to change the appearance and language.
1 vote -
Have the ability to prioritize stylists within the online booking flow (employees vs independant contractors)
Have the ability to prioritize stylists within the online booking flow (employees vs independant contractors) if a client were to select "first available" giving the employees priority over independant stylists.
1 vote -
client gets notified if their card has expired
We had instances where we don't notice that a clients card has expired until it's too late. I understand that when its a membership they will be notified but it would be cool if it was sent out even just from their profile
3 votes -
Provide a link to safely and securely send to the client so they can add their credit card to their profile.
We need a link to to send to the client so they can add their own credit card info to their account without us having to call them
1 vote -
1 vote
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No price on booking overlay
I would like no pricing displayed on the booking overlay for specific treatments. I don't want it to show the price, and I don't want to show zero dollars. I want it to just be blank.
4 votes
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