196 results found
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1 vote
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Automatic email reminder when memberships pauses are ending
Can clients receive an automatic email reminder when memberships pauses are ending and have it include the date of their next bill.
1 vote -
2 votes
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Would love for patients to be able to see how many packages they have left on their account profile!
Would love for patients to be able to see how many packages they have left on their account. They are not able to see this on their end and have to either call our clinic or ask at their appointment. They can see their packages online just not how many are left/redeemed.
2 votes -
Allow a set rate of $50 deposit
Allow a set rate for all appiontments made from the website to have a flat rate of $50. Setting percentages is difficult and makes it complicated, if you change pricing then you have to go make changes for each service, staff member, etc. Creating too much work.
2 votes -
Clients to be able to pay in full when scheduling online
Clients can pay in full when scheduling appointments online
2 votes -
adding a followup text with the products used during the service, so the guest can purchase from salons online store
Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.
2 votes -
Cart abandonment tracking
Google Analytics or Boulevard Report tracking to track clients who create a cart in the booking widget and don't complete the following steps. Having the ability to see what the exact drop-off points are would be most helpful for understanding where opportunities for improvement exist.
2 votes -
change day of message verbiage
Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."
The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:
- Change the base verbiage to "Any modification or cancellation at…
1 vote -
Clear display of appointment date in booking confirmation email
I had a client ask if it were possible to display the date of the booked appointment at the beginning of the subject line in the email confirmation. Otherwise, it looks like a bunch of the same emails at a glance when booking multiple appointments at a time. This would help the client see their appointment dates quickly, without having to click on a bunch of different emails.
2 votes -
Change wording to a rescheduled appt text to indicate it's a change to an appointment
Currently, a change to an appointment will send to the client with the exact same verbiage as an initial booking. This causes confusion for clients who may mistakenly think a duplicate appt was made in error (before they click through into the client portal details).
Slightly changing verbiage to indicate that a date/time has moved rather than a brand new appt text would help differentiate which is a new appt and which is a change.2 votes -
Make Modifiers Assignable to Staff
In order to utilize the modifiers we need to be able to select which staff are able to do which modifier.
2 votes -
Review for the products
We would like to add the options to send our clients the notifications to rate not just a services , but our products as well , and if its possible for that clients, who had experienced it more then 1 month from date of purchase
2 votes -
Clients need to be able to access their account credits when they book a service online that requires a deposit.
Clients need to be able to access their account credits when they book a service online that requires a deposit.
1 vote -
The business should be able to enable or disable more on line booking settings.
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointments online. Increased control over these settings helps reduce last-minute changes and cancellations, protecting daily operations and revenue.
1 vote -
Sorting services from lowest to highest price point.
It would be very helpful to have options available as to how the online booing services are displayed to clients (lowest to highest, alphabetical, highest to lowest, etc) rather than only having one option of highest to lowest which could deter first time clients who see the highest listed price points first when selecting a service.
1 vote -
Referral program verification - flag if client name, phone or email matches an existing client profile
I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.
To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…
7 votes -
Ability to track location-level analytics in the booking flow for GA4 and Meta Pixel
Currently, it is on the Gear icon, not the location level. This can lead to multi-location dashboards to have incorrect data.
1 vote -
Clients should be able to see current appointments on booking page
Clients need to have multiple tabs open to see their current appointments vs. booking a new appointment. Makes it hard to schedule/reschedule around their calendar.
Would like them to live in one space to encourage ease of scheduling.
2 votes -
Client Passwords instead of one-time code
Clients want to enter a password instead of a one-time code verification to log in and book.
Either have the option to enter password or to receive code would be ideal.a
2 votes
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