109 results found
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Phone or ipad locks
Please have the phone or ipad LOCK onto boulevard app when clients are checking in for their paperwork. Our office phones and ipads have other apps which can be confusing when clients are in midst of filling out paperwork if they accidentally move out of the Boulevard app. Other software do this by requiring staff user password to get out of the app once locked.
2 votes -
First Available Female / First Available Male
Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.
4 votes -
Increase # of Purchase Amounts for Gift Cards
Ability to enter more than 5 gift card purchase amounts for online purchase.
3 votes -
No price on booking overlay
I would like no pricing displayed on the booking overlay for specific treatments. I don't want it to show the price, and I don't want to show zero dollars. I want it to just be blank.
2 votes -
Require a consultation/good faith exam prior to completing booking the actual service appointment.
Currently new patients are encouraged to schedule a NP visit when they are a new patient as a good faith exam. Many miss this step and do not complete this prior to their visit since they have to go into a different location and book the visit in a completely separate transaction within the booking flow due to there being a separate exam location.
2 votes -
make it easier to make an appointment online
There are too many clicks to make an appointment. Our patients get super confused. Received a ton of negative feedback regarding our online booking. Fewer clicks so that it's so easy to make an appointment, people almost do it by mistake!
2 votes -
test mode before a change is made
being able to see/test changes our team makes before they are officially live for customers. For example, if we change the order of some of the pages or change some of the copy, would we be able to test it internally before the changes appear on the customer side?
4 votes -
Have the ability to sell a "Spa Day" package online
If we sell a Spa Day package which includes a hydrotherapy session, a massage, and a facial - have the ability to sell and then book online! With a seamless experience.
4 votes -
Customize which services can be included in group appointments or individual appointments
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that
4 votes -
2 votes
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show ratings
Is there any way rating or reviews can be seen when clients book online
3 votes -
Client Reviews
Allow the reviews from clients to be pushed for other platforms, such as Google
4 votes -
Automatic notifications for waitlisted clients
When services open up that are requested via waitlist, have the system automatically send messages to anyone on the waitlist who are requesting services that match the specifications. Please
2 votes -
customize booking overlay
The booking overlay is very limited in customizable options. From the wording to the colors, it would be ideal to be able to customize these things for better brand alignment with individual businesses.
2 votes -
allow clients to pay their bill through their portal
Allow clients to pay for appointments through their client portal.
2 votes -
Selective Waitlist Days
Please add a way for clients to only add themselves to a waitlist on days that providers are actually scheduled to work. We get tons of people that add themselves to the waitlist on days that our providers don't even work.
2 votes -
QUIT telling clients in an email that we have a card on file!!!
Clients dont need to know this and it upsets many of them. It isnt necessary info!!!
2 votes -
Loyalty App points via API
Loyalty app would be more valuable with more actionable functionality, such as being able to pull points via the API. This way, custom comms could be built around points reached to encourage clients to return to redeem them
2 votes -
Membership balance!!
Patients really should be able to see their balance. Number one complaint we receive from patients, almost on the daily.
3 votes -
Language Translation Option
Clients should have the ability to translate the english versions of our forms, notes and online services/scheduling to their language. The language barrier is a major hurdle. This could not only benefit each boulevard user but could also benefit boulevard as a whole.
3 votes
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