167 results found
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UPDATE BOOKING WIDGET
I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…
3 votes -
Please Upgrade the Booking Widget
Look at Mangomint's booking widget. It is way better than Boulevards. I have been with you for 3.5 years and you have not upgraded it once. I have had many clients tell me that I should look for a new booking system because they gave up trying to book something on it. Please. If it doesn't happen soon, I am switching to Mangomint.
3 votes -
Ability to disable membership confirmation email
Businesses would like the ability to disable the membership confirmation email and other transactional emails related to memberships for them to manage those communications outside of Boulevard, such as using a dedicated tool for client journeys or drip campaigns.
2 votes -
deposit links for clients that stylist book in house
There should be a deposit link or option sent to clients who are considered " walk ins" that are scheduled for a later time or date to ensure the stylist is compensated if they're a no show or just to solidify the appointment
3 votes -
confirmation email for rescheduled appointments
if a client reschedules their appointment themselves they won't get an updated confirmation email and I need this. this has resulted in double booking themselves or just not showing up.
Square has so many features BLVD doesn't and I think you could get a few tips from them? TY!2 votes -
It's essential that we can customize booking priority when "first available" is selected ourselves. The fact that there's no way for indiviu
It's essential that we can customize booking priority when "first available" is selected by clients. The fact that there's no way for individual salons to pick which priority order their stylists are listed in is so frustrating for us as it's important to our stylists that we manage this properly. PLEASE FIX THIS!
3 votes -
Better Automated Late Cancellation for Clients
When clients want to modify their appointments outside of our cancellation window - they can agree to the cancellation fee themselves instead of being forced to call the salon. This will help with "last minute" cancellations due to clients being unable to do so online.
2 votes -
adding options to referral program
I would love if there was a way for the client being referred to receive something other than a $ or % off. If we could tie a voucher for a specific service to the client being referred, that would be amazing!
2 votes -
Search Functionality during Booking an Appointment
We have a lot of services so it would be great if the client can search for the service instead of having to find it one by one. Especially if they want more than one service in different categories. It's very important for a seamless client experience.
2 votes -
Group Booking
Group booking - instead of going back to the cart to "add more" the system should stop and alert them to select another appointment for the second person before moving to the next step. Currently it allows them to bypass it and go right to the calendar. We have so many guest that are confused on how to book groups or they think they booked their party when really, they only booked one person, leaving the front desk to call them. Also, group bookings should be separated from Individual booking and its own entity. We've also had people book groups…
4 votes -
Have services that can only be booked as part of a group appointment
We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.
The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.
We put lots of warnings with the service description, but it still happens every week.
When we don't offer it for online booking, we get people complaining that we don't offer the service.
Please Please Fix group booking to ensure that these are booked properly!
2 votes -
Customer Update Payment Method
Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.
3 votes -
online booking exact dollar amounts instead of percentages.
online booking exact dollar amounts instead of percentages. When we set up online booking deposits, we can only do a percentage. Our business charges exact dollar amounts like $77, $99, etc.
Can we get a feature, where we can do percentage deposit or an exact deposit amount?
10 votes -
Printable service ticket
printable service ticket with appointment history, product purchases, and future appointments to be suggested to the team. It would streamline the tracking of services in our salon to be able to have a paper to edit or change things on.
6 votes -
customize booking overlay
The booking overlay is very limited in customizable options. From the wording to the colors, it would be ideal to be able to customize these things for better brand alignment with individual businesses.
5 votes -
Provider Access to Individual Client Ratings in Boulevard
Providers should have the ability to view their own client ratings in Boulevard. Currently, only admins can see these, and enabling this feature for providers also grants access to other providers’ ratings and additional permissions, which isn’t ideal. It would be helpful if providers could receive an email notification whenever a client leaves them a rating, and if they could view all ratings left by clients directly within the client’s profile.
9 votes -
mobile view - ability to remove top banner
The banner image in mobile view eats up so much of the screen that, depending on the size of the client's phone, only a line or two of the descriptive text is visible after the service heading. We would like the ability to turn off the banner graphic for mobile view to resolve this problem.
5 votes -
Separate booking logins for new vs. existing patients
Separate booking logins for new vs. existing patients is a very necessary feature to allow our clients to use Boulevard to its full capabilities.
In our office (med spa), we cannot allow new patients to book certain services without having a consultation first. This has caused us to have to disable most of our services in the online booking section since patients will just ignore any notices we put up and book anyway. This is punishing our existing clients who are authorized to book these other services, but since there is no barrier to entry, we can't allow anyone to…
2 votes -
Require a consultation/good faith exam prior to completing booking the actual service appointment.
Currently new patients are encouraged to schedule a NP visit when they are a new patient as a good faith exam. Many miss this step and do not complete this prior to their visit since they have to go into a different location and book the visit in a completely separate transaction within the booking flow due to there being a separate exam location.
4 votes -
custom lead times per location
Currently, the scheduling rule that allows clients to book late minute appointments are set at the brand level. Business would like the ability to set this per location since some locations want to allow clients to book up to 1 hour before appt time and another location at least 24 hours before the appt time.
2 votes
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