292 results found
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Is there a way to a category within a category? So like one big category and then sub categories?
category within a category, So like one big category and then sub categories. Example: Click injectables > Click Filler (or tox) > then shows lip filler, cheek filler, etc.
9 votes -
Loyalty Points visible to clients
Would love if clients could view how many loyalty points are in their account through the client portal, to encourage them to come back in and use them. Also a brief description of how many points are earned on products vs services.
16 votes -
rating text message
Have the ability in the Ratings Text Message sent to clients post appointment to replace the Boulevard Rating Link with a link to our Google Review page. This is more powerful and useful for the business. Clients respond well the ratings link, but many believe they are leaving a google review or the rating gets passed to Google. So now the Team Member has to reach out ans ask them to do it again.
7 votes -
Hide pricing from online booking
For many medical service providers, pricing depends on individual factors such as complexity, time required, and specific client needs. This is especially true in HIPAA-compliant med spa settings, where services are more technical than typical salon offerings and often require a personalized assessment before quoting an accurate price. A single listed price can be misleading, creating confusion or unrealistic expectations. To avoid this, we currently list all services at $0 with a note that pricing will be discussed during a free consultation. While this ensures clients receive accurate, customized quotes, it also makes checkout cumbersome since staff must manually enter…
41 votes -
Referral
It would be beneficial if, when creating a new client profile and selecting ‘Referral Source’ as ‘Another Client,’ the system automatically activates the referral program once the referring client is searched and added. This would mirror how the referral program is triggered when a referral link is used.
This improvement is important because most referrals happen through word of mouth, and clients typically do not use the referral link. Automating this step would ensure referrals are properly tracked and rewarded without adding extra effort for the client or the team.
7 votes -
Client Communication Customization
Please let us edit automated client emails like receipts and confirmations, in more detail. They sound generic, and it’s wild that this basic feature costs extra- as much as a phone bill! We just want our messages to sound like our brand. Many other platforms I compared you to offer client communication at no additional cost or at much higher quantities per tier. Please update this!
21 votes -
Client Profile Credit Card Update
If a client wants to update their credit card, they cannot update it without booking a new appointment.
Would love an option where the client can add a new credit card on their own and a make it so there must be 1 card on file at all times. (Cannot delete original card without uploading new one)
5 votes -
Date of birth at booking
We would like to request a booking workflow enhancement for injectable medical appointments.
For any appointment that requires a Good Faith Exam (GFE), we would like the patient to be required to enter their date of birth during the booking process. Once their DOB is collected, we would like this information to be available to our team so we can send the patient their Good Faith Exam to complete virtually prior to their appointment.
Our goal is to streamline the GFE process and ensure that patients complete their required virtual exam before arriving for their injectable appointment.
Ideally, we would…
3 votes -
When booking a service, if a client wants to change service after selecting one, it should be easier to remove the original service
When booking a service, if a client wants to change service after selecting one, it should be easier to remove the original service (ie swipe left to remove or have a little trash icon next to the service to remove it). Another idea is to a have cart at the top right hand screen that shows the services selected in cart that they can click on and remove or checkout. It's not clear how the client should remove the original service at the moment.
3 votes -
Ability to confirm a credit card has been captured for online bookings.
We need a way to verify a credit card has been captured for online bookings before the actual appointment.
5 votes -
Filter new clients from online booking for specific providers
I would love to be able to funnel new clients to my other providers without blocking online booking for my current clients. I've been using manual blocks on my schedule to fill other therapist's shifts before my own, but this prevents my current clients from being able to reschedule when using online booking.
A simple "accepting new clients" toggle on the staff profile would be a great addition. it would allow current clients to reschedule and view all of my ability while still filtering new clients to other therapists.
3 votes -
New vs Current Clients Online Booking
It would be helpful if I could pause new client online booking for myself only and still allow my employee to get new clients. If I pause online booking for me it will not allow my current clients to book online.
35 votes -
An identifying patient photo next to their name
An identifying patient photo next to their name so front desk staff can recognize them immediately to greet them by name - very important for customer service!
2 votes -
membership renewal
When a membership is paused and scheduled to resume, clients should receive an automated email reminder 24–48 hours before the charge date.
This would help prevent unexpected charges, reduce support issues/refund requests, and improve overall customer experience.
Ideally, the reminder would include the membership details, resume date, and a link to manage or modify the membership.
8 votes -
Back button on Duo Check-in
Ability to go 'back' in the Duo's check-in flow so clients can reference previous steps in their check-in flow without having to restart.
2 votes -
Remote Calendar
Allow for practices to set up a "remote calendar" for the purposes of off-site visits. This would not tie appointments to a specific physical location, and we could transfer appointment parameters (i.e., appointment type and time needed) when working at off-site locations. Likewise, clients could have the same great booking experience across all sites, including physical and remote.
5 votes -
Create a more streamlined booking flow where clients can see service pricing and appointment availability earlier in the booking process, be
Create a more streamlined booking flow where clients can see service pricing and appointment availability earlier in the booking process, before entering personal information or completing phone verification.
From a consumer perspective, price and availability are the two pieces of information I’m most interested in seeing when deciding whether to book. Making these visible sooner would reduce unnecessary steps and allow clients to quickly understand their options.
2 votes -
Brand Awareness
Boulevard has MUCH to be desired in terms of client (the business/practice using boulevard) brand awareness. Our business spend a lot of money on marketing and setting ourselves apart from the rest. I am unsure why there are not more personalization options available to the clients who are supporting boulevard. The current options available are even less than what square merchant processer offers.
My booking overlay appears to be out of the stone age.
I am not able to customize the confirmation email, including links in that confirmation email or communicate with patients using our brand tone of voice through…
13 votes -
My clients are already asking if they can download the boulevard app and book their appointments in the app. A client app would be awesome!
I told my clients that boulevard does not have an app for clients to book appointments yet but that would be so much easier if there was an app for them!
3 votes -
card confirmation
Would love if clients call to book, to have them prompted with a booking confirmation link to put a card on file. We don't love having to ask brand new clients to provide card details over the phone, to ensure a card on file for no shows or late cancellations. Having this be automated would be perfect for both staff and client experience!
4 votes
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