We're currently using a competitor for most of our text messaging with patients. The reason for this is threefold.

1. We like the ability to use multiple templates that can include information like the patient's name, the staff's name, etc. I do like the function of Phrases, but compared to the competitor it still lacks a lot of functionality.

2. We like the ability to use the competitor as a CRM. The ability to capture leads on our website that we can then use funnels and categorize texts for auto-follow-up or drip campaigns, etc.

3. Follow-up texts. I would also like a way to set up follow-up texts. If a patient has X service, follow-up with this text in X days. If this is not something you plan on adding, please open the API up so we can use a Zap to add this functionality.

I'm looking for areas to control expenses and the combo of using the competitor and BLVD seems like a pretty obvious area to do so.

Please build this out so I can drop the competitor.