The issue is have i am not sure if it a problem the way clients are booking. My place is a group setting. When the group goes to pay if each guest doesn't have a name (the main guest booked all sessions under 1 name) when they go to pay I can split the bill, the problem is the gratuity prompt only comes up when the total is met so when people are calculating tips and putting it in it takes from bill total amount instead of separating out so by the time someone goes to pay the bill amount is already 0 and then will not take any more payment just jumps to gratuity screen. Obviously it works opposite way when 1 person paying for all I can just add but it would be nice if it worked in reverse and I could take away during split.
The main issue being after 1st person pays the gratuity prompt should pop up then go back to payment screen for next person during the split they pay the gratuity screen can come back and so and so forth. I can have up to 15 people at one time so you can see how the complexity compounds for each person until very last person.
Most of the time during group payment the total is at 0 before last person able to pay because people are just calculating total including gratuity and that amount is being deducted (because gratuity screen prompt does not come up until order is completed paid) instead of pay tip pay tip, it is pay pay pay then tip. Not sure if clear but very frustrating for sure