**Patient follow-up tasks and provider notifications**
Patient follow-up tasks and provider notifications
When a patient calls or messages about a side effect, medication refill, treatment question, or booking need, staff need a way to:
- Document the request in the patient’s chart
- Assign it to the appropriate team member
- Notify that person
- Track it until follow-up is completed
This is critical for patient safety, but it also prevents missed bookings, improves retention, and protects revenue by ensuring every patient request receives timely follow-up.
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Becky Bowen
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