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  1. 319 votes

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    Waitlisted  ·  22 comments  ·  Ideas Hub » Other  ·  Admin →
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    Becky Bowen supported this idea  · 
  2. 579 votes

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    Becky Bowen supported this idea  · 
  3. 144 votes

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    Waitlisted  ·  33 comments  ·  Ideas Hub » Other  ·  Admin →
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    Becky Bowen commented  · 

    **Patient follow-up tasks and provider notifications**

    When a patient calls or messages about a side effect, medication refill, treatment question, or booking need, staff need a way to:

    * Document the request in the patient’s chart
    * Assign it to the appropriate team member
    * Notify that person
    * Track it until follow-up is completed

    This is critical for patient safety, but it also prevents missed bookings, improves retention, and protects revenue by ensuring every patient request receives timely follow-up.

    Becky Bowen supported this idea  ·