AI receptionist Stating closed hours/Cnx policy
People are getting frustrated when it says they will check for a team member and then ask if they want a call back during our closed hours- especially SUN/Mon- when they don's know they won't get a call back until we open. We'd like to start the conversation by saying we are currently closed, or that a return call will happen during business hours. In addition, when someone wants to cancel within our cancellation policy- it goes right to offering a team member though a team member is not available when the AI receptionist answers. It would be more helpful to say- since it is within our cancellation policy, a team member will have to call back during business hours.
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Michele Safar
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