Disputes
I would like to have a report for disputes that displays all important information including the reason as it is described in the dispute.
Also, it would be helpful to have a guide or process on how the disputes are decided for the customer of the company. In many cases it seems that Hello Sugar has the right to keep the charged amount and all back up documentation is provided, but it is credited back to the customer, then the way it is analyzed is total confusion and unknown to us.
Asia Granados
shared this idea
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Ben Stevens
commented
We rarely have disputes, but I gave up fighting them. The card company takes the full charge plus $30 fee. Ever time I have fought it I end up losing and then I think they charge another $30 to process me fighting it.
Now I just let it go as I lose more in fees than it is worth trying to recoup.
The whole system is so broken. I don't feel like any documentation we provide can do anything to change the banks mind.