unconfirmed appointments until an intake form is submitted
As a private studio owner with a strict vetting and intake process, I need the ability to keep new client appointments in an unconfirmed/pending status until a required intake form has been submitted.
Currently, clients receive a confirmed booking notification immediately upon scheduling, which removes any urgency to complete required intake forms. This creates significant operational issues including last minute cancellations, wasted appointment slots, and policy violations.
What I am requesting:
-New client appointments remain in a pending status until intake form is completed
-Client receives a pending notification stating their appointment is not confirmed until the form is submitted
-Automated reminder messages at set intervals nudging form completion
-Automatic cancellation if form is not completed within a business defined time window — for example 30 minutes
-Returning clients bypass this and receive instant confirmation as normal
Why this matters:
This feature would serve any Boulevard business that requires pre-appointment documentation such as salons, wellness studios, medical spas, and more. It protects business owners from no shows, chargebacks, and policy violations while creating accountability on the client side.
Thank you