Packages really need to be overhauled.
When we claim a "voucher", cost of service needs to be taken out before commission is paid like it does for non-voucher services.
There should also be a way to create packages at checkout instead of ahead of time so we can do random specials. It should also allow us to change the price of each service value/amount right at checkout (vagaro has this).
If thats not possible, it should at least let us specify how much each service is worth in the package when its claimed. I just put a package together and it only asked for an overall price so i have no idea how its going to check people out. Different providers will be providing different parts of the package and each service is not worth the same amount.
An easier way to do this would be to allow us to specify what certain account credit is used towards (if they buy a package of microneedling and vi peels, $900 can go towards 3 microneedling and $900 can go towards vi peels and not be claimed for anything else without us saying its ok/being notified)

Option to select Customize Payout or Payout Evenly. Currently the amount paid in for a package is divided equally amongst all of the services allowed to be utilized for each voucher. However, if the package is a massage, facial, shampoo blowout, and makeup.... Some services are at a lower price and should not be paid equal to a higher priced services. For Example:
$350 Day at the Spa = Massage, Facial, Makeup, Blowout. Currently pays out at $87.5 each but should be $80 massage, $150 facial, $60 makeup, $60 Blowout
Also, if Account Credit is selected: an option to remove credit amount from total paid in would allow for Service Package and Companion Retail Products to be managed a lot easier. Currently we have separate services for Packages that have companion retail products that are purchased with Account Credit given to them by their package purchase but we have business charges on the price of the service to recoup the Account Credit amount. For Example
Acne Bootcamp $850 = $250 goes towards their necessary products and 6 treatments
Our intent was to have $600 remaining for the 6 treatments but the system says the service value is $141.67 when paid with this voucher (even when the service cost is set to $100)

Stop reporting vouchers used and gift cards used as sales!!!!!! This is messing up our bookkeeping and accounting

ability to upgrade service at checkout (book with a single tan, but check out with an upsold package and apply one session of the package to the appointment)

I need to have the ability to have commission calculated off of the retail price of a service. Currently if a voucher is used there is no commission paid as the price is $0. Also if there is a sale then commission is calculated off the sale price. This causes us to have to manually run reports on services rendered then manually figure what commission is owed. This is causing us to have much more work for office staff.

Should reflect specific cost of the service, not split evenly between the services redeemed.
For example: At our medspa, our weight loss memberships include a monthly check in with a provider and medication pick up, but also includes a monthly IV hydration session. Both of which have significantly differing costs. When vouchers are redeemed, the value is listed as split between the membership cost which is $599 a month, instead of the value of the actual service. This is also a headache for accurate reporting and commission.

allow applying 90min vouchers to 60min sessions and then auto credit the account for the difference

This is also critical - especially since services are commission based and you've chosen it based on voucher value, our staff are getting less commission on the bigger ticket items because of this

This is critical - please can we have an update on this as soon as possible

The new voucher payment update is helpful for us, but not helpful for accounting if we can't do custom weighting. Ex: we have a special offer that includes a massage ($92 service price) and sauna ($20 service price) for $85. In our reports, both of these services will show up as $42.50. But the reality is the massage is the core value, and the sauna is a "freebie bonus." We'd love to be able to weigh values accordingly (ex. massage $80 and sauna $5 or even $85 and $0)

I like how the vouchers have changed but it is still not taking cost out before the commission split of the employees.

On our old system, we were able to add multiple services to the cart and make whatever package we wanted at what price we wanted and then check it out and it would go onto their account as a credit of those services at that price. It would be great if we could just add things to the cart to create custom packages/pricing as needed instead of having to create specific packages ahead of time.

Customers cannot understand the logic of why the price assigned to the service, based on voucher value, is what it is. They cannot make sense of it and the explanation is lengthy and only makes sense if you can see the internal dashboard.

It would be better for client experience to have the full service value show on client facing receipts and the value of the voucher show internally only.

I saw that packages can now be applied as a credit which is great but the vouchers really need to be taking out the cost of services before the employee split.

Also, we should be able to put a custom package together at checkout instead of having to pre-make every package. We customize packages for clients all the time. It could be like we pick which services we want them to have, have them pay and it puts a credit on their account for those services only, or a voucher for each service, but the voucher needs to take out cost of service when redeemed.

We desperately need the checkout with the vouchers to be more transparent. I know the checkout shows the source of the voucher at the bottom, but for some reason it is overlooked by our staff no matter how many times we remind them. It's awful. We have a slightly tricky membership setup from before we transferred to boulevard and don't want to make a massive change that would affect nearly 1/3 of our monthly revenue.

If the vouchers section on the left-hand side of checkout just showed ALL the vouchers on the client's account with the numbers of them, then staff could choose which one to apply and which ones were applicable, it would solve so many problems. As it is, I am constantly having to audit the accounts and it's a headache because I can't see which voucher was applied in the sale. I'm begging you to improve this so we don't have to have so many clicks to see this - it's very difficult to train our front desk staff for consistency.

To add to this - when you hover over the payment information it just says "voucher redemption"

It would be nice if it told you what voucher was used. We create special voucher packages for holiday sales so those would have different names than membership vouchers and regular voucher packages. When we're investigating a dispute there are problems when trying to match up what voucher was used for what appointment.

when we build packages that come with more than one service it should be understood that the value based on the package price should take into account the price setting for the service. for example, a package sold at $500 with 3 vouchers for $250 service A, and 1 voucher for a $30 service B, should not equal $83.33 for service A vouchers and $250 for the service B voucher like it does today.

Sometimes we need to add a voucher on the fly for various reasons - these should generate commission like all other vouchers to ensure our staff is paid.

It would be great if we could exchange prepaid vouchers with other services, either when checking out the patient (so that it is tied to the original payment amount, etc) OR in a separate transaction so that we can avoid VOIDING the first transaction but transfer the amount to the new package of vouchers that will be tied to the original form pf payment

We'd love to be able to set customizable rates for different vouchers. The two blanket options currently supported doesn't mesh well with what we want to set up

We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.