SMS Text Cancellation Verbiage
I wish that the SMS text confirmations let clients know they must directly contact the business to cancel. We have clients who just keep replying to the text saying "Cancel" instead of "Yes" and then they think they've cancelled. I wish the text told them to contact us directly.
62
votes
Makena Lowery
shared this idea
Boulevard's new booking confirmation texts allow customers the ability to add custom verbiage as well as cancellation policy details.
-
Catherine Brown
commented
I vote for this as well. Clients should be directed to call for any other reason other than CONFIRMING
-
Shalyn McFarling
commented
This has happened so much to our spa- this seriously needs to be fixed.