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6505 results found

  1. online booking

    Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.

    I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…

    154 votes
    9 comments  ·  Admin →
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    Waitlisted  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.


    On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…

  2. product/service look up

    A quick search that allows users to look up price of product or service without having to start a fake check out. Just a quick search that gives you the price and description

    52 votes
    0 comments  ·  Admin →
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  3. Referral Program apply to Packages

    Bella Medspa would really like for new clients to be able to apply the referral program discount to packages and not just services & products.

    4 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  4. chat function on app

    It would be so nice to be able to text people from our app when the receptionist is not available or we are away from the office.

    18 votes
    0 comments  ·  Admin →
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  5. add "reason for change/cancellation" when clients self-cancel or self-reschedule

    currently we can only note this if the provider cancels for the client, but we want to know why clients change their appts when they change it on their own

    15 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  6. ability to charge a set missed appointment fee for free consultations

    currently, you cannot charge a missed appt fee on a free service if you have your MAF set to a percentage. (which we prefer since larger appointment times/services cause more lost productivity when cancelled late/missed. HOWEVER we think it is important to offer free consultations to encourage people to come check us out. Today, though for example, we had a lady book consults on 3 services for an entire hour block...and no showed. We had no way to charge her other than to put a bill on file if she tries to come in again. This just really should be…

    2 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  7. Client reschedule notification

    Can you add the notification option if a client reschedules also. It would be helpful to know real time about an opening in the books for the stylists so it can be shared on social media

    19 votes
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  8. Custom Cancellation policy per service

    51 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  9. DO NOT make a new client profile for first time online booking clients who have a profile already

    we have many clients who are starting to book online instead of calling in as they have done for the last twenty years. we love the ease of online booking but have an issue with BLVD creating a new profile for clients who are NOT NEW. This is an issue because history is not show, notes are notes are not seen and newly important, the newly released referral program gives discounts to NEW clients during online booking and if it is long-time clients first time booking, they receive the discount as well.

    7 votes
    0 comments  ·  Admin →
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  10. quote

    After a consultation we should be able to email or text a quote to clients

    12 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  11. Make messages available on the app

    It would be helpful if we could access messages on the app so we can communicate with customers without having to login to the website. This way patients can contact us swiftly and we can enhance patient care.

    9 votes
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  12. Allow multiple product usages for each service

    Many services require multiple products to be used, so allowing for more than one product to be used per service would allow for better inventory tracking

    84 votes
    Waitlisted  ·  26 comments  ·  Admin →
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  13. Restrict clients from changing their names when booking a return appointment

    Disallow clients the option to change their first or last name when they are already logged in and booking an appointment.

    2 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  14. Create a one month view options for viewing

    Can you please create a one month view of appointments?

    2 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  15. Membership Cancellation Alert in Client Profile

    Overview:
    Introduce a visual alert on a customer’s profile when they have canceled their membership, similar to the existing "Past Due" badge. This would help frontline staff quickly identify a client’s membership status at a glance.

    Proposed Functionality:

    A "Membership Cancelled" badge or alert appears prominently in the customer profile when their membership is no longer active due to cancellation.

    Functions similarly to the "Past Due" alert that already exists, drawing attention without needing to click into deeper membership details.

    Use Case / Value:

    Helps reception, providers, and managers stay informed without digging through account history.

    Enables smoother conversations and…

    4 votes
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  16. have birthdate connectable from form to chart

    4 votes
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  17. A dedicated medical history section that has allergies, medications , surgeries (that get auto populated/sticky into chart notes)

    4 votes
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  18. Flagging Messages

    It would be great if there was a way to flag messages with clients or mark them as unread. Sometimes it can be really difficult if we read a message during the weekend for example but don't want to take action on it while we are not working. It would be nice to have a way to flag the message to come back to when we are back in the salon.

    26 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  19. Incomplete Forms Alert

    Internal alert/pop-up for incomplete forms, similar to past due Memberships functionality.

    70 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  20. Add-On Services Booking with Different Stylist

    It would be great have better customization over the Add-On Services by allowing someone to add-on a specific treatment before their haircut with their regular stylist.

    Currently the system only allows Add-On's with a stylist who can perform both services.

    This would have the opportunity to increase bookings and treatments in the salon if the client has better visibility to it when booking online.

    This would also simplify the booking process by allowing someone to book a color service, and add-on a haircut with someone else without having to go back and add an additional service

    2 votes
    1 comment  ·  Admin →
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