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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7576 results found

  1. Reporting on Conversions and KPI need to be made and easily access and to be able to run during any time frame.

    Membership Conversion Reports
    Products sold conversions

    18 votes

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  2. We are a cash less business. Can we remove “cash” as a payment method. It can be confusing to the front desk.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. If you fill out the forms and on the first form they put name and dob it should autofill the rest on the next forms. Along with the date should transfer over

    42 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  4. We need to receive a real time updates for the all events, related to the studios/location life cycle, to sync up with our data platform

    1 vote

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  5. Change the Orders screen to work more like Clients: When you click an order to view details, they slide over the screen to see details. Then when you close the order it slides back out of the way and you are still on the order screen. This allows you to keep any filters in place and still see the order details.

    A change like this would help streamline the user experience so more aspects of the program behave in the same way making it easier to use and to train new users.

    2 votes

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  6. Sometimes in the hustle & bustle of things we forget to change the duration of a clients appointment and then we either 1) have to go find their next appointment (which is no biggie) and adjust the time, but you have those instances where they do not rebook in studio and if they do it at home online and we don't catch it to adjust their appointment in time we are stuck. We have clients who are older or have disabilities who sometime need more time and if we forget to include that we have to wait, but they could…

    3 votes

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    1 comment  ·  Admin →
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  7. 3 votes

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  8. Would be really great to be able to view only completed appointments when looking at a client's appt history on their profile.

    6 votes

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  9. It would be helpful to be able to specify what stylists are willing to take new client online bookings. I have a few service providers that no longer want to take new clients. But don't want to get rid of online booking completely, because current clients like to schedule online with them. It would be helpful to have a setting where stylists can choose if they would like to be available for new online bookings.

    138 votes

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    Waitlisted  ·  15 comments  ·  Admin →
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  10. We need a way to add multiple forms to a service when a service is created rather than having to go in to each form to make sure that service is checked.

    12 votes

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    1 comment  ·  Admin →
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  11. It would be great to have the ability to get the "Manage Appointment" link through the API so we can include it in our custom client texts

    2 votes

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  12. We would love the ability to select multiple staff members for a book out time. We currently use book out times for our meetings. For example, currently when we schedule our salon meeting I have to book a book out time on each individual stylists schedule. If we were able to select multiple stylists I would only have to do the book out process once and it would be applied to the schedule for everyone selected.

    7 votes

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  13. When on calendar and clicking on appointment, there should be a button to message directly from there!

    7 votes

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    1 comment  ·  Admin →
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  14. Ability to manually move clients on waitlist to show priority clients (Example ones that were cancelled on due to a stylist being sick, etc...)

    6 votes

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  15. When in the "Messages" tab in the client's profile. After typing out a message I really dislike having to use my mouse to click "send". I would like to just be able to hit "enter" to send a message.

    3 votes

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    1 comment  ·  Admin →
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  16. On text notification, have the office number written so they can call easily to reschedule as we cannot have online booking.

    5 votes

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    1 comment  ·  Admin →
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  17. A link back to company website from Online Booking Widget would be great. Thank you!

    9 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  18. The business would like the hours worked to be included within the general reporting that reflects new revenue.

    3 votes

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  19. Reports that give retention percentages, new client request metrics, vs new salon clients. Referral source reports for individual stylists. Better all around performance goals for stylists to reach bench marks and milestones.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. The business would like the ability to have notifications for all check-ins for all providers sent to a specific profile (person who manages front desk)

    1 vote

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