5947 results found
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Auto update expired cards
When clients have expired cards, having the system be able to automatically update the expired cards would make the business run smother.
88 votes -
5 day calendar view
Ability to view the calendar in a 5 day view
17 votes -
display business logo on check in screen
Would like our business logo displayed on the Duo check in app
21 votes -
Date filter on Gift Card Liabilities report
Ability to filter the date in the Gift Card Liabilities report to see what liabilities were for a certain time frame.
6 votes -
Group Checkout in CALENDAR View
Right now you can only do group checkout in front desk view, but calendar view should also have the ability to add multiple tickets into a group check out.
9 votes -
Disable Appointment Cancellations Permission Group
Privilege groups should include a separate functionality of appointment cancellations. Only authorized staff should cancel appointments.
We don't want our staff the ability to cancel any appointments, all cancellations should be reviewed by our manager. Some salons have a history of staff taking cash from customers, but then turn around and cancel the appointment to show that the customer never arrived, thus pocketing the full service sale for herself.
2 votes -
Admin Controls What is Visible on Staff's MOBILE APP (Performance Tab)
Sometimes we ONLY want stylists to see how much they've earned in Gratuity for the day and only the admin gets to see their service sales. For other employees, they want to see their service sales and gratuity, and everything else. Being able to control who sees what on their mobile app would be great!
2 votes -
"First Available" option DISAPPEARS when the screen is Enlarged
When you click "new appointment" at the top right, it opens a small mini screen at the bottom right to fill in all necessary information. It would be great to enlarge the screen and see everything in a bigger, cleaner format, so we click the enlarge button to expand the screen. But if we do that, the "First Available" option disappears, and we must select a stylist instead. When enlarging the screen, please keep all the functionalities that exist when the screen was small!
1 vote -
Requiring Phone Number When Creating a New Customer
Phone numbers are unique to every customer, so it should be used as a unique identifier and so should be a required field. We get very confused when we see 2 "John Smith" and not know who is who. In fact, we need phone numbers more than we need last names, as last name requirements tend to slow us down when making a new customer profile (especially if the last names are foreign and very long), if we just had their first name and their phone numbers, that should be enough to create a client profile.
4 votes -
Disabling Last Name Requirement When Creating a New Client
We get very busy and to quickly sign-in clients, we only want their first name and phone number as required fields. These two pieces of info are enough of a differentiator that we don't want to spend time asking someone to spell out their last name. Some people have very long and complicated last names, and we would rather not have to get their last names wrong and have it be blasted across all marketing and text reminder communications every single time, and instead just use their first names only. Plus, being on first name basis with people feels like…
1 vote -
"Select time on calendar” should be a privilege group setting.
This would allow an Admin to choose who can over override scheduling rules, which can currently be done when booking with "Select time on calendar” (Timing/Resource Blocking/Approve a Service Provider to perform a service that is normally not done)
2 votes -
Add same service into the booking widget
Allow for the same service to be added into the booking widget for an individual appointment.
1 vote -
Report for Online Bookings
Business wants a report that shows the total number of bookings made online for a specific date range.
11 votes -
have the message notifications work and update on their own.
The message notifications used to work and don't now. It would make this system so much better and more usable with that feature being functional.
1 vote -
1 vote
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Stack / Apply Multiple Offers in Online Booking
The ability to stack / apply multiple offer codes during online booking. Currently, this is only accomplished when applying via the dashboard. This would allow businesses more opportunity to incentivize clients and increase revenue.
1 vote -
Review Incoming Calls
We can click on the phone symbol (where incoming calls appear) and see a dropdown of any calls you may have missed. You can pull up the clients account ahead of time and speed scheduling time.
3 votes -
1 vote
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Message clients through the mobile app
Message clients through the mobile app!!!
189 votes -
More easily access appts on calendar (from profiles)
When you are on a client's profile and looking at their upcoming appointments, it's nice that you can get the full appointment details view from there but I really wish there was also a button to "View on Calendar" so that you could see it there in one click. The way it is now, you have to first potentially change locations, then go to the calendar view, then change the calendar date, then just kind of manually scan the calendar to find the appt. It should be a much more seamless process than this.
2 votes
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