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6220 results found

  1. Text Message File and Client Notes File Downloads. It's needed to respond to Disputes

    I have to screenshot text messages and client notes to respond to disputes. So if it's possibe to download the information it would be better and easier to attach all the documents needed to properly dispute the charge backs.

    3 votes
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  2. Resource rooms not automatically assign and you can assign rooms at check in

    3 votes
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  3. autopay detail report

    Autopay Detail Report (allows a business to see future upcoming autopays)

    Requested by Simplicity Laser, Strategic Customer

    1 vote
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  4. Cancellation Report to clawback commissions when its a specific cancellation reason

    Requested by Simplicity Laser, Strategic Prospect

    1 vote
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  5. Charting offering an additional box when choosing “other” or specific options for more detail.

    “Other” drop down option in charts that populate a fill in the blank section or a similar concept of selecting a certain button on charting that populates another box for more information. This would help keep our basic charting clean and when needed, adding additional boxes and info.

    1 vote
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  6. Future Appointment reporting

    Would like to be able to pull a report that shows for future appt how many member appts there are, non member, returning customer non member, start a membership etc.

    20 votes
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  7. Better reports around loyalty program and levels with points

    I would love to be able to see our top clients with loyalty program points. It would also be amazing to offer those top clients more perks as far as levels go (similar to Nordstrom)

    4 votes
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  8. Add "Client Rescheduled" as a reason when we cancel an appointment.

    When going to cancel a client's appointment, but they need to call back to reschedule, it would be nice to have a "client rescheduled or client will call back to reschedule" option under cancellation reason.

    4 votes
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  9. Why have most of these ideas been sitting for more than a year

    Alot of these ideas are things that should have been implemented from jump for salons and medspas. Pretty standard. Most of these have been waitlisted for a year. What is the point of voicing concerns if there is no action taken? If Boulevard gives us a capability on the admin side it should be flushed. out for all possibilities and needs to make things EASIER. No reason most things are manual entry when we have hundreds of clients.

    3 votes
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  10. Client Call Log

    Implement a "Call Log" that will direct show within the Client profile.

    2 votes
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  11. All new appointments made online AND BY STAFF/FRONT DESK. Needing to monitor all new appointments that are made is critical.

    Just like there is a cancellation list/notification for each cancellation, there should be a list for all new appointments made, not just online, but by ALL STAFF/front desk as well. Especially when training new staff at the front desk. As an owner, I can't monitor or review their work and ensure excellent customer service, up front for these appointments, in case they make a mistake. I think an All New Appointment log is critical to monitor all new business coming in.

    3 votes
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  12. Gift Card Enhancements

    We use Gift Cards extensively and need to be able to see/distinguish when gift cards were purchased for myself or others. Otherwise at checkout it gets very messy.

    Ability to see gift cards purchased for others in client profile
    Ability to see gift cards gifted to/from another client in client profile
    Ability to offer promotional gift cards (buy $100, get $50)
    Ability to share gift cards with other clients

    52 votes
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  13. Account Credits Used for Monthly Membership Fee

    I would love to be able to use clients' account credits towards their monthly membership fee. Currently there is no way to do this without cancelling the membership fee and redoing the entire sale/membership.

    7 votes
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  14. Marketing Opt-in Automation for new clients and migrated clients

    Ability to mass/automate opt-in marketing permissions for email and text. Mainly email is most important.

    Feedback " I paid extra to migrate my client lists and that should have been something I cleared before I signed up with boulevard. It seems to me most of the software companies are designed for new businesses, leaving us established businesses , always having to adjust and figure out how to keep up

    I already had my clients opted in when they booked years ago and the client should not have to keep opting in because I changed software"

    6 votes
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  15. Send text reminder even when appointment has already been confirmed via email reminder

    38 votes
    1 comment  ·  Admin →
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  16. client name and service font is too small hard to see!!

    1 vote
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  17. Deleting Gift Cards

    Customer would like to be able to delete Gift Cards that meet certain criteria.
    Example:
    Gift Cards with 0 balances
    Gift cards that are older than a specific time frame

    2 votes
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  18. The app needs to reflect when people are checked out.

    The new app needs to reflect when people are checked out.

    2 votes
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  19. Hyperlink Text in Receipt Note

    Would like to have the ability to Hyperlink text in the receipt note.

    1 vote
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  20. "Skip First Term Voucher" to be a membership setting rather than at checkout

    All memberships sold at the business should be skipping the first term voucher, so manually checking this at each sale leaves too much room for error and potential revenue lost if giving a voucher away accidentally. Having the ability to indicate that any time X membership is sold, the first term voucher should be skipped, would be extremely helpful

    2 votes
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