5924 results found
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Pop ups to announce critical changes
The change in Duo payment flow completely caught us off guard and confused us and our clients for the first few checkouts. It turns out the update was announced in the changelog the day before, but the changelog is decently hidden and you have to be looking for changes to find it.
It is possible to show the pop ups as we were bombarded for a week with the Quickbooks integration announcement.
Can we have a similar pop up for any changes that directly impact daily operations like changing the checkout flow?
5 votes -
Requiring Phone Number When Creating a New Customer
Phone numbers are unique to every customer, so it should be used as a unique identifier and so should be a required field. We get very confused when we see 2 "John Smith" and not know who is who. In fact, we need phone numbers more than we need last names, as last name requirements tend to slow us down when making a new customer profile (especially if the last names are foreign and very long), if we just had their first name and their phone numbers, that should be enough to create a client profile.
4 votes -
Require a cardholder signature on iPad when using Duo
We know that when keying in a credit card number for sale, the duo requires a customer signature on the iPad. We would like to request this signature for every purchase, including tap/dip/swipe. We would also like access to the signature to provide as evidence in the case of a chargeback.
6 votes -
Ability to automatically split tips
Have the ability to automatically split tips in the checkout window or at the end of employee's shifts.
9 votes -
20 votes
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The ability to change the function of the Network restrictions
being able to separate the restrictions of viewing the dashboard only in the business and having no restrictions with the Professional app.
2 votes -
Report to track employee activity within the system
Report to track employee activity within the system
EX: Employee Amy booked Y appt on date/time, deleted appt on date/time, modified appointment on date/time, open client A chart on date/time.
7 votes -
Limits on Group Appointments
I'd love the option to still offer group appointments for online booking, but only for groups of 2-3.
Right now we will sometimes get larger groups 4/5/6+ booking online which not only gets complicated, but we also have a separate process internally for larger groups.
5 votes -
17 votes
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Delete All/ Reset Feature for the Waitlist
The business would like the ability to reset or a delete all feature for the waitlist. They said they have 1000 plus clients on the waitlist and would like be to able to start from scratch or rest the list at any given time.
5 votes -
Review Incoming Calls
We can click on the phone symbol (where incoming calls appear) and see a dropdown of any calls you may have missed. You can pull up the clients account ahead of time and speed scheduling time.
3 votes -
Emails with underscores don't show in search
I've noticed that emails with underscores in them don't show up when you search them in the clients tab
1 vote -
Remove Integrations For All Users
Being able to toggle off Apps & Integrations setup for users would be great. We had a recent issue where a staff member created a Zapier integration sending client information to a Google Drive. Please have the ability to disable Apps & Integrations for specific users.
1 vote -
Modify behavior of the blue "update available bar"
The Blue "update available" bar is super helpful to let us know when new features are available, or to make sure we are using the latest data.
Unfortunately it covers some of the needed navigation features in the form builder.
Could the bar be made to come in above the normal screen (pushing everything down) instead of over top of it? That way the navigation features are available to ensure our forms are properly saved before refreshing the page.
1 vote -
Different tea. keep the same tea but introduce a new flavor for the season
Would like to have a new flavor of tea maybe something for the holidays since thanksgiving and Christmas is coming up.
1 vote -
Text reminder when a client reaches a certain number of vouchers in their account
If a client has a recurring monthly membership charge it would be nice if they got a reminder text after a certain number of vouchers accumulate in their account. Once they have four or five it becomes hard to catch up and use them all.
1 vote -
Data for walk-in appointments
We want to see data for walk-in appointments. How many does each shop get each month, are their trends between regions, do walk-in clients rebook, etc.
5 votes -
Add the add on service option to the app
The add on service to appointments is available through the desktop but a provider does not have an add on option through the app
6 votes -
Quickbooks Auto sync to merchant processing fees
The business wants the merchant processing fees to automatically go into Quickbooks.
2 votes -
Duo app check in require form completion
When clients have forms to fill out upon arrival, they check in which notifies the service provider they have arrived but then have to fill out the forms. Our stylists are going to get them before they have barely even touched the form. I think this would be easily avoided if they were not marked as checked in until after their forms have been completed.
2 votes
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