Settings and activity
1122 results found
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8 votes
Ben Stevens
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7 votesBen Stevens
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589 votes
An error occurred while saving the comment Ben Stevens
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An error occurred while saving the comment Ben Stevens
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We have many clients that are duplicates, but it is hard to find them. A report of potential duplicates would be awesome.
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2 votesBen Stevens
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4 votesBen Stevens
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10 votesBen Stevens
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6 votes
An error occurred while saving the comment Ben Stevens
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Any updates to offer limitation logic is welcome! We have far too many cases that are hard/impossible to use with the current offer setup.
Ben Stevens
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1 voteBen Stevens
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17 votesBen Stevens
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5 votesBen Stevens
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3 votesBen Stevens
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172 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
Ben Stevens
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An error occurred while saving the comment Ben Stevens
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We, too end up with confusion about online booking. People select a provider without realizing "First available" is an option, then they are locked out from seeing many potential appointments. I think it should default to First Available, and then have the option to choose a specific person.
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2 votesBen Stevens
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16 votes
An error occurred while saving the comment Ben Stevens
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This would be so helpful for new hires as well as testing out new ways of doing things as a business. We have so many services and products that are labeled as "trial" and "sample" and guests like "Bob Fake" so we can do training and try out new ideas in our live environment.
Ben Stevens
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38 votesBen Stevens
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13 votesBen Stevens
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12 votesBen Stevens
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6 votes
An error occurred while saving the comment Ben Stevens
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Related to this is the automated confirmation when actively texting someone. If they get the "reply yes to confirm" text, and reply with "Cancel" and you ask if they want to rebook. They reply "yes" and Boulevard automatically says "Thank you, you are confirmed" Makes us not look great in the process.
ANY text from either side after the automated text should void the automated system.
Ben Stevens
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6 votesBen Stevens
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5 votesBen Stevens
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Even a report that shows potential duplicates would be helpful. I cobbled something together in excel to do this, but it was kind of a pain to work with. If there is an easy report (especially if it could be shown live with the "merge Clients" screen as an integrated tool it would be easy to maintain fewer duplicate profiles.