Hi [Boulevard Team / Support],

I’d like to request a feature enhancement for automated messaging within the booking system.

Currently, automated confirmations and reminders are not customizable by service type. This has created some confusion for our patients—specifically, clients are showing up in person for virtual check-ups because the messaging does not clearly distinguish between in-person and virtual appointments.

It would be extremely helpful to have the ability to create custom automated messages tied to individual services (or service categories). This would allow us to provide clear, service-specific instructions (e.g., virtual appointment links, preparation steps, arrival expectations), improving the patient experience and reducing scheduling errors.

Please let me know if this is something currently in development or if there are any workarounds available.

Thank you for your time and support,
Aloha Aesthetics MD