Client cancellation emails
When a client self-cancels their own appointment (or if a front desk person cancels an existing appointment), the client does not receive a cancellation confirmation email or text.
We have had some clients convey confusion around if the cancellation was successful or not because they are not directly notified.
45
votes
Clementina Richardson
shared this idea
Clients will receive a cancellation email if they cancel themselves, and front desk has the option to send that same cancellation email when they're cancelling an appointment.