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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6723 results found

  1. Update charting. Must be able to type and use numbers to document. Also need to have a dot shape not just circle, and change font sice

    When charting for botox and filler. numbers, keyboard, and dots are vital. additionally straight arrows are great for filler charting. Also change in font size.

    5 votes
    2 comments  ·  Admin →
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  2. Text communication on Boulevard App Please!!!

    Text communication is so simple and helpful for clients throughout the day who don't regularly check their voicemail. We can easily change appointments and answer questions. It is nice we have that feature with our own number on the dashboard on the computer, but I wish we could also pull up messages on the app so I can be easily notified with a response with a client and stay up to date on busier days.

    14 votes
    0 comments  ·  Admin →
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  3. Can we get a time stamp of what time the client checked in?

    Can we get a time stamp of what time the client checked in?

    4 votes
    0 comments  ·  Appointment management  ·  Admin →
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  4. Gift Cards should be stored under the recipients file. Not the purchasers.

    Gift Cards should be stored on the recipients file, not the purchasers. Would make finding them a lot simpler! Also should have to/from.

    9 votes
    2 comments  ·  Admin →
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  5. Extra Security Measures for Online Gift Cards

    Boulevard should take extra security measures to ensure online gift card purchases by making the purchaser provide their matching billing address to the credit card to prevent fraudulent purchases.

    We had issues with people using stolen credit cards to buy a gift card online and then using it at our salon. Not only are we losing money on the gift card, we now have to pay our service providers their split commission.

    11 votes
    1 comment  ·  Admin →
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  6. Text Messages and Notifications

    We’d like to request that all patient communications and responses be routed through the Boulevard app going forward, so that our team can access and reply to messages both on iPhones when out of office and on the iPads in office.

    It would also be incredibly helpful if push notifications could be enabled on our devices when new messages come in—especially during off-hours—so that no patient messages are left on "delivered" and we can maintain a high level of customer service, even when team members are on call.

    5 votes
    0 comments  ·  Admin →
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  7. Allow more customization around providers and services that they perform on specific days of the week.

    We would like more flexibility and identifying specific days and services that providers work in are available. For example, we have a provider that offer offers a specific set of services on Friday. Those services are not available Monday through Thursday. Ideally, we should be able to go in and identify to that provider that those specific services are available on Friday rather than Thursday.

    4 votes
    1 comment  ·  Admin →
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  8. Customize Rating Reviews

    Peoples time is valuable and the inability to either sync reviews with Google or customize the link is a missed opportunity to have reviews seen!

    9 votes
    0 comments  ·  Admin →
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  9. Correct Handling of No-Show & Cancellation Fees Without Discounting Services

    Currently, when an appointment is cancelled or a client is marked as a no-show, Boulevard POS handles this by applying a discount to the originally scheduled service in order to reflect the cancellation fee. For example, if a $200 service is missed and a $50 no-show fee applies, the system shows a $150 discount applied to the original $200 service, resulting in a $50 charge.

    Problem with Current Logic:
    This creates several issues:

    Misleading Revenue Reporting:

    The system shows the original service as having occurred (e.g., “Hydrafacial - $200”), when in fact the service was not delivered.

    Discounting down to…

    6 votes
    1 comment  ·  Admin →
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  10. CAN WE PLEASE ALPHABETIZE FORMS

    CAN WE PLEASE ALPHABETIZE FORMS

    3 votes
    1 comment  ·  Forms & Charts  ·  Admin →
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  11. Calculated Birthday Age

    Can there be a place on the clients profile to have their age already calculated once we put their date of birth in

    6 votes
    1 comment  ·  Admin →
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  12. Offer the ability for salons to send clients an invoice and click to pay link via text and/or email

    We have clients who would like to pay ahead for future appointments who have requested to be invoiced.

    Other clients need to be invoiced for missed appointments.

    Some elderly clients come in and would like a link to pay sent to their adult child that manages their funds... and teens who come in who have parents that pay for them would like the same option.

    3 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  13. Appointment Linking

    We need a way to link or combine separate parts of appointments. Clients will move things around and/or combine appointments. Having to delete appointments and completely rebook them, just to combine with something else on a different day is time wasting.

    4 votes
    0 comments  ·  Appointment management  ·  Admin →
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  14. Option to Delete Client

    It would be helpful to have an option to delete a client profile.

    7 votes
    1 comment  ·  Admin →
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  15. Product Usage Service Charge

    Need to have the option for the Business Service Charge to calculate based on Product Usage Cost. We want to see the cost of the product deduct from the service price and have commission calculate off of that sub-total.

    Example- Botox is $15/unit and want $6.32/unit to be removed and have commission calculate off of that subtotal.

    10 units at $15 = $150.00 minus 10 units at $6.32 = $86.80 (the service subtotal that commission will calculate off of)

    6 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  16. Sell a package and redeem a voucher in same transaction

    We really need to be able to sell a customer a package of services and be able to redeem one of those vouchers in the same transaction.

    Say a first time client comes in for a massage and a haircut, is at checkout, wants to buy a package of massages, add that to their transaction, and we can't redeem one of those massage vouchers on the same day. SO, you have to sell them a package in a separate transaction first, then go to their checkout, redeem the massage voucher and then charge them for the haircut. So, two separate…

    3 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  17. Profile Photo

    There should be a Patient Photo displayed next to patient names when you check the appointment on calendar.

    4 votes
    0 comments  ·  Client lists and profiles  ·  Admin →
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  18. Conflict Detection & Rescheduling for Recurring Bookings

    Currently, when creating recurring appointments in Boulevard, the system does not check for scheduling conflicts with existing appointments in a client's calendar. As a result, recurring bookings can be placed directly on top of pre-existing appointments with no alerts or warnings, leading to confusion, over bookings, and manual rescheduling. The addition of a conflict detection feature that scans for overlaps during the recurring booking process. If conflicts are found, a pop-up alert should appear listing the specific dates and times with issues. Within this pop-up, we should also be able to adjust the conflicting appointments: for example, rescheduling them within…

    4 votes
    0 comments  ·  Appointment management  ·  Admin →
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  19. Scheduling a Membership Payment/Membership Sale in advance

    It would be great to be able to schedule a membership payment/ membership sale to be a date in the future - Instead we are having to track it manually and manually sell them the membership on the date we want it to start

    4 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  20. reschedule page

    A page like the cancellations page that shows only rescheduled appointments. Often times a client will reschedule same day, close to their appointment time and I cant find who it was, like their name to see if it is a common re occurrence.

    5 votes
    0 comments  ·  Admin →
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