Improve client management of group appointments
We have recently had multiple instances where someone books a group appointment, then cancels via their portal/email link. The problem is this often leaves the other party/parties in the schedule with no indication to us that it wasn't intentionally left, and no indication that the person who scheduled actually cancelled their own appointment (we have cancellation notifications off because they include too many appointments that we either already know about ex. cancelling them ourselves. or don't care about ex. cancelling an appointment to rebook it under a correct name)
I suggest either not allowing clients to manage group appointments (Similar to how they can't cancel or reschedule within our cancellation window), or have more robust controls to allow them to manage the entire group, or forcing them to cancel the entire group as the only management option if rescheduling is too hard to setup.
Ben Stevens
shared this idea
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Laura Stout
commented
We have had the same issue Brandon described. We have to rely on "detective work" of our staff to catch these instances and clarify with the primary guest before the day of appointment. However, if we miss it, this leads to no shows.
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Brandon Lyon
commented
We need a better and more streamlined way for customers to cancel group appointments on the client's side with proper notifications. We have had multiple instances where the primary person cancels their own appointment but the rest of the group is not canceled. After talking with the customer, they thought they were canceling the entire group.