Auto tag client who no-showed last appointment so salons have a visual and obvious indicator of extremely important recent history.
This tag would exist for the client and be cleared the next attended appointment. Usefulness includes
- Charging them their no show fee the next visit in the case they didn't have a card on file.
- Giving staff an extra chance at noticing the higher likelihood of a no show and preparing a more robust appointment confirmation and reminder (manual) practice with this particular client.
9
votes
Jeremy Shieh
shared this idea
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Manuel Carmona
commented
Currently, when an appointment is marked as a no-show, the system removes it from the calendar. However, when accessing the patient file, it doesn't indicate that the patient missed the appointment. This creates confusion for the staff. We require a system where it's easy to identify if a patient missed their appointment, allowing us to address payment issues when they reschedule. Additionally, the appointment should remain on the calendar as a no-show, enabling us to track missed appointments efficiently. Implementing these changes will greatly assist in preventing patients from taking advantage of our staff.