17 results found

1. Separating out Memberships from Product List

   Memberships should live in the Memberships section of the Manage Business Tab and Manage Location so that there is information solely on products in the Products tab and memberships can be built and viewed in the Memberships tab.

   143 votes

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2. Solicit ratings via text

   We like to send our clients a post-appointment survey and have a much higher return via text over email

   93 votes

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3. Provide more details for disputed transactions

   The details for disputed transactions are very puny. There should be more information on what the bank has provided, the actual end result (did I get the money back, did I lose it forever?) What other charges are associated with the dispute. Dates that all of those charges hit my account, etc...

   65 votes

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4. Receive a Notification for Disputes

   Can we receive notifications for Merchant Disputes that arise?

   Thank you!

   50 votes

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5. Gratuity via Duo, even if service total is $0 (prepaid)

   Maybe this idea was already posted, but I just got the Duo. Sometimes we have clients who have already prepaid and the total for services is $0. We realized the Duo will close out the sale and not prompt the client to leave gratuity. We have to ask and manually enter the gratuity amount in the checkout window before running payment. We would like to still have them select a gratuity amount on their own via the iPad, based on value of the service. If they left cash, they can still skip it. Thanks!

   45 votes

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   In Progress  ·  AdminEmily Dretzka (Product Manager, Boulevard) responded

   Thank you for your feedback! Our team is in progress to address this issue and will have a resolution soon. 

6. Voucher overhaul

   Ability to "undo" an erroneous voucher redemption, at current if a voucher is "redeemed" the only way to correct it is to sell a workaround one to add it back to the client's payment methods.

   Audit friendly; so many times clients come in and are very confused how many vouchers they have left. Rework of payment method section or in history that shows when a package was sold and how many are left alongside each date of redemption. This would solve many if not all of the back and forth questions and provide front desk staff a way of identifying where a client is in their package usage.

   Ability to lock out the chance that a staff member "adjusts the price" of a voucher redemption. It is possible for a staff member to "hack" the system by altering the voucher redemption to whatever value they like such as $0 and either lose payment of it or seek it externally, or maximize earnings by changing the value to a higher amount that would appear in services and thus artificially increase pay without affecting the client. This can be done in small amounts or large amounts and I feel most managers and owners would never notice this type of activity.

   Ability to lock out certain clients from purchasing packages. This would be for online sales and or clients that are not to receive discounted purchasing.

   Close out package, ability to do a partial refund or full refund of package(s) that also eliminates the vouchers within payment methods. This would not necessarily be used across all locations but would survive accounting or auditing.

   Ability to lock certain products including packages whereas said sale CANNOT be put towards a staff members sales. This would come in handy for packages that are sold as use with any staff and great for promotional item sales. Additionally special items that do not fall into normal retail sales would benefit from this ability.

   Lock out the ability to "redeem" from payment method screen. When this happens there is NO log that it occurred and will no doubt lead to client/staff confusion later.

   Ability to hide certain package sales from general staff. It is sometimes needed that a workaround to sell a $0 cost package of services to a client account, but this shouldn't be something that any staff can perform and should be difficult to get to. This also could lead to staff members selling "free" packages to clients from which the staff will still get paid for despite no revenue toward the shop.

   Would be nice if a client could preTip on packages. This would further help the clients to simply dash out when done since they wouldn't have to stop to pay. This could also minimize merchant processing costs on all sides.

   Some type of indicator or "tag" that is appended to clients with prepaid vouchers or account credit that shows on their appt regardless of what is booked would be useful as a visual indicator that this client possesses such items. Could serve as a visual cue that the service may need to be edited to be the proper redeemable service. If this comes up during booking process, time could be saved later during checkout and save many steps.

   All vouchers viewable by default at checkout with button to "switch service to voucher service" would save a lot of time. Would also remind staff that this client has a voucher to use so we don't seem we're trying to cheat the client out of something they already paid for.

   Report -> Voucher Redemptions should have additional columns indicating how much the voucher was redeemed for, should also show transaction number for reference purposes, also should show which service provider performed the service, also showing Xth out of Y redemptions for that client's package. Also here these individual lines should be clickable to go to the order of the sale.

   Ability to "undo" an erroneous voucher redemption, at current if a voucher is "redeemed" the only way to correct it is to sell a workaround one to add it back to the client's payment methods.

   Audit friendly; so many times clients come in and are very confused how many vouchers they have left. Rework of payment method section or in history that shows when a package was sold and how many are left alongside each date of redemption. This would solve many if not all of the back and forth questions and provide front desk staff a way of identifying… more

   36 votes

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7. Send text reminder even when appointment has already been confirmed via email reminder
   33 votes

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   In Progress  ·  AdminRachel Daily (Admin, Boulevard) responded

   We're excited to let you all know that this is actively in progress and will be released before the end of this year. Thank you for submitting this feedback! 

8. Improve Duo - Reduce Constant Disconnect and Unlinking

   Our practice has (4) of the latest iPad Pros and (3) duos. They are constantly disconnecting/unpairing from the duo and/or unliking from the BLVD software. This is extremely frustrating. These iPads are dedicated to BLVD use and I've tried everything to keep them from doing this. I'm actually quite surprised there aren't more complaints. Please fix this! Before BLVD we had Square and their POS systems is leaps and bounds above BLVD. I can count on one hand how many times the system disconnected. With BLVD at least one of the connections goes down daily. Personally I would prefer a system that the duo is directly connected to a POS or iPad to prevent this constant errors.

   Our practice has (4) of the latest iPad Pros and (3) duos. They are constantly disconnecting/unpairing from the duo and/or unliking from the BLVD software. This is extremely frustrating. These iPads are dedicated to BLVD use and I've tried everything to keep them from doing this. I'm actually quite surprised there aren't more complaints. Please fix this! Before BLVD we had Square and their POS systems is leaps and bounds above BLVD. I can count on one hand how many times the system disconnected. With BLVD at least one of the connections goes down daily. Personally I would prefer a… more

   29 votes

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9. Allow zooming on photos in forms and charts when viewed in the professional app

   Uploading photos is a great feature for the forms and charts. I was just playing with this, and I realized that there is no option to zoom into the photos which can make viewing details harder when looking on a small phone screen. Viewing on a computer monitor is easier, but zooming would still be helpful there.

   22 votes

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10. Client List & Audience Creation Filtering
    20 votes

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11. Have report that combines our created referral sources with the "another client" referral source

    We want 1 report that will show both our created referral sources and the "another client" referral source so that we can see all referral sources together.

    8 votes

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12. OPERA- Hotel Software Integration

    OPERA Cloud integrates with Oracle's industry-leading point-of-sale for hotel transactions.

    8 votes

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    In Progress  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    We have an integration built and are piloting it with customers now.

13. Precision Scheduling

    "Precision Scheduling" - Where to begin?! Right... well it was really smart to trademark since others will surely want this level of deep learning /s.

    When we were notified in April of this new "feature" I read through the online support document, it surely read as though these changes were optional or opt-in. Some examples from the support document; "When Precision Scheduling is enabled", "Precision Scheduling is available for all Boulevard customers". Based on my interpretation of the support document, no intervention should be required on our part? My point is, it's enabled and there is no accessible "switch" to turn it off. We only discovered this by way of oddities in our appointment book. e.g. gaps of time between two services with the same provider, along with other non optimized timing (scheduling) problems.

    My suggestion is this; Boulevard, STOP making changes on this scale without a business having the ability to disable said feature in the very high likelihood you get this wrong...again! Your "software" department leaves much to be desired. Boulevard is so very exhausting.

    "Precision Scheduling" - Where to begin?! Right... well it was really smart to trademark since others will surely want this level of deep learning /s.

    When we were notified in April of this new "feature" I read through the online support document, it surely read as though these changes were optional or opt-in. Some examples from the support document; "When Precision Scheduling is enabled", "Precision Scheduling is available for all Boulevard customers". Based on my interpretation of the support document, no intervention should be required on our part? My point is, it's enabled and there is no accessible "switch" to… more

    6 votes

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    In Progress  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    We're in conversations with Shawn about his issue here. Kudos to him for catching what might be a bug that we plan to fix. We've also been able to adjust Precision Scheduling's settings to better suit their preferences. Please reach out to support if you'd like to adjust how Precision Scheduling works for your business. Between the bug fix and settings adjustment, we're confident we'll end up somewhere that works well for them!

14. Input multiple contact emails for dispute notifications
    5 votes

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15. Bring back cursive chart sign off

    The chart sign off signature used to be in cursive and now it's in bold capital lettering. Can you bring back the cursive or at least an option to have cursive over the capital letters?

    4 votes

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16. Recurring Text Campaigns

    Would love to be able to send recurring text campaigns and not have to send one time blasts. We use texting a lot more than emails so this would be super helpful!

    2 votes

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17. Add oval and circle shape to treatment record.

    There is a square, line, and X, but would love to track Coolsculpting treatments on the Boulevard system. It would be great to have an oval to show where their cycle was placed.

    2 votes

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