1607 results found
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Send an auto-response to client messages outside of business hours
When clients write in outside of business hours it would be nice to have them receive a message saying so.
71 votes -
Solicit ratings via text
We like to send our clients a post-appointment survey and have a much higher return via text over email
70 votes -
Ability to automatically send reports
Ability to specify automated sends of reports i.e. owners/managers receive weekly sales report
69 votes -
Advanced offers logic for groups of services
Would be awesome if there was a way to create an offer code that would be applicable only when services are purchased together - for example we give 50% off a sauna session when it is purchased with another service.
Currently we cannot have the system automatically apply the code since it will give the discount to the sauna as a stand alone service.
68 votes -
Enhanced reporting for staff on app
Our staff would love to see their timecard, tips, and other KPIs including pre-book
68 votes -
Referral Program
Automated way to allow clients to invite a friend, and when that friend completes their appt, they both get a discount.
67 votes -
Service Bundles and Day Spa Packages
Service bundles - have the ability to have multiple services in one service booking, and for the services to be with different service providers.
i.e. "pamper package" books services in package back to back...
10:30am mani - SP 1
11am facial - SP 2
12pm massage - SP 366 votes -
Text Receipt
There should be the option to text the receipt to clients. Some prefer it over the email
66 votes -
Notification for bad reviews
A notification sends via email when a bad review is left on the email receipt.
65 votes -
Book two services at once: Mani & Pedi
Want clients to be able to book manicure and pedicure with two different providers at the same time to optimize available staff
63 votes -
Alert online bookers that the credit card entered will not be charged at that moment, but just held on file
Clients always think that they have pre-paid for the appointment because they recall entering their credit card. They just start walking out the door after the appointment. We have to stop and tell them that they need to sign and approve the charged before we actually can charge the credit card.
63 votes -
61 votes
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Manually Push/Force Text Appointment Confirmations
We would like to see an option to manually push/force text appointment confirmations. We currently have text confirmations set to go out 2 days prior to the scheduled appointment. If clients do not confirm via text or email, the front desk will then call the client the day before to confirm their appointment.
With our previous scheduling system, our front desk staff was able to manually send out text confirmations each Saturday for appointments scheduled for Monday & Tuesday. With BLVD, the text confirmations for appointments scheduled on Monday go out Saturday evening and confirmations for appointments scheduled on Tuesday…
61 votes -
Customization of Transaction Emails
Ability to have some level of customization (text/font/theme) on transactional emails
60 votes -
60 votes
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Recurring Blocked times
Recurring blocks should have how often they repeat noted on them. Also, the ability to create recurring blocks should allow for specific dates. Ex: a block is placed on the first Tuesday of the month. Instead of a block recurring every 4 weeks, there should be an option for the block to repeat on the first Tuesday of every month following.
60 votes -
Text Message Templates
Ability to create templates which can be selected when messaging a client. This increases efficiency and ensures a consistent and controlled customer service experience.
59 votes -
Add tips to stylist reports in app
Love the new reports feature in the app!! SO useful :) Thank you so much - it would be so great if you added gratuity to that report as well! <3
59 votes -
Manager/owner features on mobile app
We need a manager view available in the mobile app so that we may quickly adjust schedules in the app, which is something we could do in booker mobile. For example, if a barber calls in sick and we are not near a computer, we need to update the schedule. We would like to make back-office functions more accessible on mobile. It is not easy to navigate the desktop UI on a mobile device.
58 votes -
Show time of arrival
It should show the time they arrived. Useful for coordinators if anything happens and we need this information.
55 votes
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