Solicit ratings via text
We like to send our clients a post-appointment survey and have a much higher return via text over email
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Jessi Green commented
This would be a text or email thanking them for their visit and a way to get our Google review link to them as Google reviews are extremely important for our business!!
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Tori DiMichele commented
Automatically send the client a text after they have left to leave a google review. Right now, we are messaging each client separately. A lot of other softwares auto text for reviews.
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Jennifer Linzalone commented
It would be nice to be able to automatically send follow up texts after appointments and being able to include out google review link
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Vinnie & June xx commented
This may be in motion already since mass text messaging is in development. Being able to send a text for the client to review the service as opposed to an email would be great!
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Tiffani Vasinko commented
Rating sent as an SMS
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Angel Vanas commented
Phorest has a feature that after an appointment, the system texts the client...
Hey did you enjoy your visit? Would you like to tell us how we did?If yes, and 4 or more stars then
Great! Would you like to take a selfie of your new look!
If Yes then
That looks great let's post it!
It then posts the selfie to the client's social media, auto injects tags for the salon/stylist, notifies the salon/stylist of the post so they can engage with the post and auto posts the review to applicable review sights like Facebook, Google etc.
YES, PLEASE!!!!
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Daly Wolfe commented
We like to send our clients a post-appointment survey and have a much higher return via text over email